Our 2nd stay here & as we had been impressed before we booked again for this stay. Lovely & efficient welcome on arrival, bags promptly brought to our room which was kept spotless with daily cleaning. Bottle of Prosecco in our room to welcome us which we appreciated.
Unfortunately Breakfast had not improved, when you are a new Guest you should be shown to a table & the process explained, we saw many people unsure who waited but were not approached by staff, hot food had been left to get cold so was inedible. We asked for milk in our room but had to ask everyday & in this standard of Hotel this is disappointing & very surprised to be charged for it.
In conclusion we felt our stay was overpriced & as explained, in some areas, service had deteriorated since our previous stay, not sure we will stay here again?