The $15 nightly parking fee and $12 daily Wi-Fi charge were unacceptable. Moreover, the in-room climate control system malfunctioned, remaining fixed at 69° Fahrenheit despite two service requests, creating uncomfortably cold conditions for my family (three young children aged 1, 4, and 7) during our winter stay.
However, I commend Hilary of the front office for her exceptional professionalism, grace, and efficiency in handling my concerns, even during peak hours. Her service was outstanding. Keep it up, Hilary!