Dear Hotel Manager's Name,
I am writing to express my disappointment regarding my recent stay at your hotel from 9/11/24 to 9/12/24. I traveled from New Jersey to Boston, not for leisure or business, but for an important doctor's appointment for my 4-year-old son at Boston Children's Hospital. After driving for nearly six hours, we were expecting a peaceful and comfortable stay. Unfortunately, that was not the case.
The noise level at 12:00 a.m. was excessive and disruptive. I understand there was a business conference during our stay, but I should have been notified beforehand, and I would have chosen a different hotel if I had known. Regardless, such noise at that hour is completely unacceptable under any circumstances.
Additionally, there were other issues with the room itself:
1. The front door did not close automatically. I had to physically push it to ensure it was properly secured.
2. There was no clock in the room, which I believe is a basic amenity that should have been provided.
Given the inconvenience and discomfort caused by these issues, I am requesting a formal apology and a refund for my stay. I trust that your hotel strives for better customer service and that this situation will be addressed promptly.
I look forward to your response.
Sincerely,
Michael G