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Hermitage Hotel OCEANA COLLECTION

4.0 star property

Photo gallery for Hermitage Hotel OCEANA COLLECTION

Classic Family 4 Room
Bar (on property)
View from room
Exterior
Classic King or Twin Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
Exeter Road, Bournemouth, England, BH2 5AH
  • Bournemouth International Centre
    ‪1 min walk‬
  • Bournemouth Pavillion Theatre
    ‪3 min walk‬
  • Bournemouth Beach
    ‪3 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic King or Twin Room

Classic King or Twin Room

Classic King or Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Sea View Double Room

Sea View Double Room

Sea View Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic King or Twin Room

Classic King or Twin Room

Classic King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Family 5 Room

Classic Family 5 Room

Classic Family 5 Room

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room

Sea View Family 3 Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room

Sea View Family 3 Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family 4 Room

Classic Family 4 Room

Classic Family 4 Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds OR 1 King Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Family 3 Room

Classic Family 3 Room

Classic Family 3 Room

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed OR 1 King Bed

View all photos for Sea View King or Twin Room

Sea View King or Twin Room

Sea View King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Sea View Suite

Sea View Suite

Sea View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room with Sea view

Twin Room with Sea view

Twin Room with Sea view

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Lobby

Hampton by Hilton Bournemouth

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1005)
The price is AU$315
for 1 room
includes taxes & fees
29 Mar - 30 Mar
Hampton by Hilton Bournemouth

About the area

Bournemouth

With a stay at Hermitage Hotel OCEANA COLLECTION, you'll be centrally located in Bournemouth, steps from Bournemouth International Centre and Bournemouth Lower Gardens. .This beach hotel is 0.1 mi (0.1 km) from Bournemouth Beach and 0.1 mi (0.2 km) from Bournemouth Pavillion Theatre.

What's nearby

  • Bournemouth International Centre - 1 min walk - 0.1 km
  • Bournemouth Pavillion Theatre - 3 min walk - 0.3 km
  • Bournemouth Beach - 3 min walk - 0.3 km
  • Bournemouth Pier - 4 min walk - 0.4 km
  • O2 Academy Bournemouth - 5 min drive - 3.5 km

Getting around

  • Bournemouth Station - 6 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 14 min drive

Restaurants

  • ‪Aruba - ‬2 min walk
  • ‪Bournemouth Pier - ‬3 min walk
  • ‪Bar So - ‬2 min walk
  • ‪Harry Ramsden's - ‬4 min walk
  • ‪Prom Cafe - ‬2 min walk

About this property

Hermitage Hotel OCEANA COLLECTION

Sandy fun near Bournemouth International Centre and Bournemouth Lower Gardens
Hermitage Hotel OCEANA COLLECTION offers 76 accommodations with laptop-compatible safes and coffee/tea makers. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 76 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
Grab a bite at Thomas Hardy, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bournemouth? This hotel has 775 square feet (72 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Thomas Hardy - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
The Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, German, Italian, Polish, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 14 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Lounge
  • Thomas Hardy

Things to do

  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Art supplies
  • Children's dinnerware
  • Highchair
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 775 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from January 27 2025 to April 13 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 6.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
  • Self parking fee: GBP 14.00 per day
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Hermitage Bournemouth
Hermitage Hotel Bournemouth
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION
Hermitage Oceana Collection
Hermitage Hotel OCEANA COLLECTION Hotel
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage Hotel OCEANA COLLECTION Hotel Bournemouth

Hermitage Hotel OCEANA COLLECTION Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 956 reviews
Rating 8 - Good. 323 out of 956 reviews
Rating 6 - Okay. 158 out of 956 reviews
Rating 4 - Poor. 66 out of 956 reviews
Rating 2 - Terrible. 36 out of 956 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel in great location for shopping and beaches
Stayed 1 night in Dec 2024

10/10 Excellent

abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms
Room was lovely and clean, recently refurbished I believe. Bathroom was excellent
Stayed 1 night in Dec 2024

4/10 Poor

Lubos

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star
I generally don’t have the need to review hotels, but on this occasion, I did an exemption. Not sure, how this is a 4 star hotel. Very basic for £170 a night room. 2nd floor closed for refurbishment and very noisy until late. The highlight of the visit was the young lad at the reception Connor.
Stayed 1 night in Nov 2024

6/10 Okay

Mick

Stayed 2 nights in Nov 2024

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2024

6/10 Okay

Rhiannon

Liked: Cleanliness, staff & service
Convenient location but dated room, damaged bath and slight musty smell. Does the job and not bad value for the price. Staff were very friendly.
Stayed 1 night in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically Located
Was given a quirky room at first (tv on a bracket on the wall which didn’t swivel so couldn’t watch from the bed and the only chair was below the tv, no place to put kettle unless on a very small table next to the bed (kettle tray bigger than table) and no sockets anywhere other than by the bed so my wife wouldn’t be able to dry hair anywhere near a mirror). On mentioning some of this to the staff, they understood and moved us to a different room. This room was huge compared to last one, and we had a great night’s stay. Breakfast was a buffet and tasty. Every member of staff we spoke to or saw was helpful and nice. Great location but parking was unavailable unless you were there early, or guaranteed if you booked direct with the hotel. Other deals available also, but only if you booked direct with the hotel. If going to Bournemouth, this is a great location as right at the bottom of the town by the beach, gardens, BIC and Pavilion.
Stayed 1 night in Nov 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Noisy central heating pipes.
Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away. Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.
Stayed 1 night in Nov 2024

4/10 Poor

Ujas

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed there for birthday party. Location is great but staff service were unexpected for hotel like this. I called reception in night for towels and toilet tissue so the guy was in night shift at reception he told me come nd pick up from downstairs and when I asked them I have a headache because I was outside for long time I can’t able to come he said I will come then didn’t show up. In morning I woke up at 11 and check out time was 11. Reception called for check out I explained my condition to other guy at reception to give me an hour I don’t mind to pay because I have to get ready for checkout. He was like sorry but housekeeping is at door I can’t make it and then I told about the guy who was talking on phone in night when I requested for towels and tissue then he just completely ignored conversation and told me I can’t give you an extra one hour check out time is 11. Location wise it was good but all is matters staff behaviour and manager responsibility. In case of staff and manager responsibility and behaviours I would rate 1 out of 5. Hope you guys have great day

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t stipulated in the booking that we had to pay for parking. It usually is free for guests but NOT if booked through a third party. Breakfast selection was good. We had selected a premium room, but I’m not sure if that was what we got. It looked nothing like the photos on the site. Otherwise the property is good value for money and conveniently situated.
Stayed 1 night in Nov 2024

8/10 Good

Natalie

Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly helpful staff, happy to help.
Stayed 1 night in Oct 2024

8/10 Good

Kristyna

Stayed 1 night in Oct 2024

6/10 Okay

Chandice Chevelette

Travelled with family and small children
Liked: Staff & service
Restaurant staff are very friendly and welcoming. There is construction on the building which we were not informed when we booked. We had the first floor suite but it was too noisy and lots of banging which scared my little boy. The reception was helpful but quite rude when we asked for another room.
Stayed 2 nights in Sep 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Barrie

Liked: Staff & service
Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.
Stayed 5 nights in Sep 2024

8/10 Good

Clare, Seaford

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 2 nights in Sep 2024

2/10 Terrible

Saakshi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experience ever! I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in. I highly recommend families to avoid staying in this hotel!
Stayed 1 night in Aug 2024

4/10 Poor

Jordi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, to be fair, it doesn’t truly feel like a 4-star hotel. There were spiderwebs on the ceiling, and the toilet sink was broken. The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julia

Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was excellent, very close to the pier, Upside Down House and other attractions. I ate at the hotel on one evening. The food was good. The shower in my room was a bit disappointing for a 4 star hotel. It was impossible to get the head at a good angle. My room was spacious and clean.. i would definitely stay again
Stayed 2 nights in Aug 2024

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was beside a very noisy fan and light system, The paper on the wall around the room with peeling off. The bathroom flooded only having a small bath.
Stayed 1 night in Aug 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, beautiful hotel
Had a superior family room with my kids, room was huge, beautiful and very clean. The whole hotel was spotless and all staff I met were lovely and friendly. Location couldnt have been better, literally right in centre of beachfront. Food in restaurant was really nice and good choices too. No complaints
Stayed 2 nights in Aug 2024