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I found the hotel wasn't like it used to be. The carpet in the rooms was old and felt and looked dirty! I found it difficult to navigate going to the restaurant, then found the escalator area filthy! The whole hotel felt neglected and there was no feel of customer service at the desk. This is the way things are done now! Sad, very sad

We were there for a quick stay between flights. Check in was fast which was great. Check out was great too. Beds were really comfortable. The shuttle was full, we missed the first one and had to be pushy to keep our place in line when the shuttle came back around. Everybody just swarmed and pushed. That’s not the hotels fault but anyone who ran to the back of the bus to throw their luggage in was able to get on the bus before the people who waited in line. I didn’t like that. The shuttle only comes every 30 minutes so either arrange other transportation to the airport or give yourself enough time to possibly wait an hour for a shuttle.

Great location!!

The staff were awesome, friendly and helpful. Our Harbourview room with a full balcony was lovely, with a beautiful view of the harbour and North Shore Mountains where we could watch the seaplanes take off and land. The restaurant was excellent, and the hotel was in a great location to easily walk to many attractions, as well as to Waterfront Station to grab the Skytrain back to the airport. Thank you to the staff for making our getaway for our anniversary so enjoyable!

Good

All good