My husband,is in a,wheelchair and the the accesible entrance doirs,were closed. When I asked if he could help he told me to just push the doors and was,very unhelpful when we left to go out for the evening, the room was,on the first floor and we were told it was an wheelchair accexible room but thete were 2 steps down into the toilet and shower and the fire alarm went off twice, fortunately is,was a false alarm, but lifts were out of use and so we were left at the top of the steps