4/10 Poor
Marilyn
18 Aug 2024
Disliked: Staff & service
Poor service, No coffee…… disappointed
I don’t usually complain but was very disappointed with this hotel stay. We had stayed here many times a few years ago and it was great! This time the room had been renovated and was quite nice, bed was comfortable but when I asked for 2 extra pillows (we only had 2 on the bed) for my husband and myself as we have bad necks - the staff stated we could have one as we are Sold Out today. We were up at 1:30 am and looked outside and only 3 cars were in the lot! Also the air conditioner was above the window and had to climb on the bed to adjust. Woke my husband up at 1:30 as the air conditioner was loud and had to adjust as it didn’t seem to stay cool. Also, no coffee in the room and no coffee in the lobby! They use to have breakfast but now nothing - they really should have coffee in the lobby! We couldn’t drive to pick up coffee as we were on our motorbike - so going to pick up coffee doesn’t work well and if there was a McDonald’s or other next to the hotel - that would be fine. So we left at 6:30am. We will not be staying at this hotel again. Service terrible, and no coffee, and some areas of the room very still dirty, also not very many TV channels and have to use 2 remotes to work TV. Very disappointed.
Marilyn
Stayed 1 night in Aug 2024