We had a horrible experience because of cockroaches and bad communication with the owner.
My boyfriend woke up in the middle of the night and saw a cockroach. He woke me up, and we saw a few running towards wholes in the wall, at least 5. We even saw one walking on our clothes we had left outside of our bags. We called the property owner to let them know we didn’t feel comfortable staying there, but they didn’t have any other room available. They told us to take a picture of the cockroaches in order to get a refund. At 2 in the morning, there was no way of us finding another room in the area. We had to go through all of our bags to make sure none of them were inside, closed them shut, placed them in height to prevent cockroaches from going back in. We then slept with the lights open in the upstairs bed, hoping the cockroaches wouldn’t come up. Since we had opened the lights and walked around, the cockroaches all went back in the walls and didn’t come out, hence we couldn’t take a picture. We called back in the morning and were told that the deal was to take a picture, and that without one we couldn’t have a refund. The owner didn’t believe us, and even accused us of scamming him. He could’ve simply have the room checked before accusing us of lying, and then decide to refund us once he would’ve noticed there actually were cockroaches.
This really ruined our night and the communication with the owner was inacceptable.