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Residence Inn By Marriott Cleveland Downtown

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn By Marriott Cleveland Downtown

Lobby lounge
Exterior
Lobby
Lobby
Fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
527 Prospect Ave E, Cleveland, OH, 44115
  • East 4th Street
    1 min walk
  • Rocket Mortgage FieldHouse
    3 min walk
  • Cleveland Arcade
    4 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    5 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Fireplace

Flat-screen TV

Studio, 1 King Bed with Sofa bed, Fireplace

  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Mobility Accessible, Tub)

  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, Multiple Beds

Studio, Multiple Beds

Studio, Multiple Beds

  • 46 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 90 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hotel Indigo Cleveland Downtown, an IHG Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very good, (1129)
The price is AU$283
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Indigo Cleveland Downtown, an IHG Hotel

About the area

Cleveland

With a stay at Residence Inn By Marriott Cleveland Downtown, you'll be centrally located in Cleveland, within a 5-minute walk of Rocket Mortgage FieldHouse and JACK Cleveland Casino. .This hotel is 0.3 mi (0.5 km) from Progressive Field and 4 mi (6.4 km) from Cleveland Clinic.

What's nearby

  • Rocket Mortgage FieldHouse - 3 min walk - 0.3 km
  • JACK Cleveland Casino - 4 min walk - 0.4 km
  • Progressive Field - 6 min walk - 0.6 km
  • Rock and Roll Hall of Fame - 19 min walk - 1.6 km
  • Huntington Bank Field - 19 min walk - 1.7 km

Getting around

  • Cleveland Station - 3 min drive
  • Tower City-Public Square Station - 7 min walk
  • Cleveland Hopkins International Airport (CLE) - 15 min drive

Restaurants

  • ‪Harry Buffalo - ‬2 min walk
  • ‪Flannery's Pub - ‬2 min walk
  • ‪House of Blues Cleveland - ‬3 min walk
  • Geraci’s Pizza Slice Shop
  • ‪City Tap - ‬3 min walk

About this property

Residence Inn By Marriott Cleveland Downtown

Hotel with free breakfast, a short walk to Progressive Field
Residence Inn By Marriott Cleveland Downtown offers 175 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 175 guestrooms, featuring kitchens with refrigerators and stovetops. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. This hotel also features a banquet hall and a vending machine.
Grab a bite from the snack bar/deli serving guests of Residence Inn By Marriott Cleveland Downtown. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Cleveland? This hotel has 3401 square feet (316 square meters) of space consisting of conference space and 5 meeting rooms.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 39.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Shopping centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Free food shopping service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (3401 square feet)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Grab bar near toilet
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Height-adjustable showerhead
  • Lever door handles
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Fireplace in reception
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Desk chair
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 15 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Valet parking fee: USD 39.00 per night (in/out privileges)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Residence Inn By Marriott Cleveland Downtown Cleveland
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Residence Inn By Marriott Cleveland Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were there for the WWE Summerslam event and we were traveling from PA. I called in and asked about checking early they said no probably. We got there and the woman at the check was very ignorant when telling us we would have to wait because there were people ahead of us. We waited for 1 1/2 hours along. With alot od other people. We were told even if we were Gold Members they were not honoring anything extra. We finally checked i to our room at 4:30 and thwn had to get ready and go to event so we woukd not kiss jt. Very disappointed in Marriott — i asked fir a discount because if this and rhe lady literally laughed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
We loved this hotel! Will stay again. Super friendly staff and nice breakfast spread.
Stayed 1 night in Jul 2024

6/10 Okay

Chasity

Travelled with partner
Liked: Staff & service, amenities
The staff were friendly and helpful! The free breakfast was good. The room had a large stain on the carpet, very dirty/dusty vent, the blanket had stains also.
Stayed 1 night in Aug 2024

4/10 Poor

Todd, Burlington

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but hotel and it's rooms as the in desperate need of renovations. Out room was large but had carpet hiding uneven lips and dips. The toilet barley flushed. The beds were old, lumpy and very uncomfortable. The TV was half blue on the screen. The shower curtain did little to stop large puddling out onto the floor where noticable past damage and mildew was visible. And the access to the rooms required am off track around. Lots in the area but not worth the cost given how bad the room was.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love this hotel and their staff were very friendly and polite.
Stayed 1 night in Aug 2024

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Guest services was really nice and accomodating. The hotel was in the perfect location as we were attending a concert at Rocket Mortgage FieldHouse. Valet crew was awesome.
Stayed 1 night in Aug 2024

4/10 Poor

Deidra

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front desk staff was extremely nice and helpful. The breakfast staff was extremely courteous and attentive. The facility itself has wear and tear, but I could accept that. It is located in prime area - walking distance to many major attractions (which was such a bonus) - and I imagine the hotel is well utilized. The problem is that the rooms were FILTHY. The tub was dirty, the baseboards were disgusting, stained carpet, stained sofa bed cushions….. I could go on and on. We took plenty pictures and are happy to share with Mgmt if it would make a difference. And to be clear, we switched from one room to another and while the 2nd room was better, it was dirty as well. So, I do not believe that the problem can be attributed to one team member. I believe it is an overall issue at the hotel. Thankfully we were only there for one night.
Stayed 1 night in Aug 2024

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice hotel. But no linens on the pull-out.
This was an older hotel, but the rooms were nice and big. My biggest complaint is that the pull-out bed/couch did not have any sheets, blankets, or pillows. We specifically chose this hotel to have the extra bed. When I called the front desk to ask for some linens, the receptionist sounded annoyed, said she was really busy, and said would try to get me something. She never did.
Stayed 1 night in Aug 2024

2/10 Terrible

carlsie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Peeling paint, dirt and dust everywhere. I jad to wash the walls and baseboards to stay the first night. Canceled tother 4 days
Stayed 4 nights in Aug 2024

2/10 Terrible

Cristal

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Find a different hotel
Once you got past the main lobby and floor the hotel was very dirty and poorly maintained - there was a used towel, counters were not wiped off and mirrors were extremely dirty. In the breakfast area all the chairs were ripped - the state of the hotel made me not want to eat there.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
liked that it was convenient walking distance to restaurants and attractions. disliked the parking situtation. For what is charged for hotel stay parking should be included.
Stayed 1 night in Aug 2024

8/10 Good

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice room with fireplace. Parking was issue so paid for valet
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay here once a year. The property is located in the heart of everything. We have vallet service park our vehicle and we walk the town. We wouldn't stay anywhere else.
Stayed 2 nights in Aug 2024

10/10 Excellent

Marcos Serafin

Travelled with partner
Liked: Amenities
Excellent employees. Very nice location
Stayed 7 nights in Jul 2024

8/10 Good

Meghan

Travelled with family
Liked: Staff & service, room comfort
Great location and had the basic necessities.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Terrible Experience
Terrible experience. The staff were all very rude. Did not get the AARP or AAA discount and was charged for incidentals which I did not use. Will never stay at a Marriott Hotel again.
Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything downtown. Walkable area. Quiet. Staff was friendly. Room was very clean. Plenty of food options nearby. Definitely a great place to stay in Cleveland!
Stayed 3 nights in Aug 2024

10/10 Excellent

Leslie, Bayamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel, muy buena atención y las habitaciones muy amplias y espaciosas. Definitivamente me quedaría ahí otra vez si volviera.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joshua

Stayed 1 night in Aug 2024

4/10 Poor

Daniella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately our stay started off very poorly at this property. I had called to request an early check in, which I fully understood was not guaranteed, however we did not end up getting into our room until after 5pm due to it still not being ready at the 4pm check in time. We were far from alone in this situation as there were many others waiting in the lobby with us. They did seem to be working diligently to get everyone in their rooms, but not having rooms ready at check in seems unacceptable to me, especially at the prices we were paying to stay. Also while we were waiting there was an altercation in the lobby with a hotel employee and another person (he was not a guest, but said he was visiting a friend) saying that the hotel employee threatened to shoot him earlier that day near the breakfast room. The two then began yelling and threatening to take the other outside to shoot them. The manager involved did a very poor job of de-escalating the situation. She at one point even laughed a little. The employee did eventually was away, but then returned to the lobby for a second round of yelling and threatening. The lobby full of people was never addressed or apologized to for the situation. Beyond these things we only had to call down for bedding for the pull out sofa, hand soap and toilet paper as they were none in our rooms. The hotel overall is a beautiful place to stay, we just happened to have a poor experience.
Stayed 2 nights in Aug 2024

2/10 Terrible

Vanshipal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel experience I have had. We came to Cleveland for a wedding. The hotel was overbooked and understaffed. We waited HOURS for our rooms. In fact, the entire lobby was filled with people waiting for rooms. Completely unorganized and unprepared for a busy weekend in Cleveland. Despite check in being at 5 (and the fact we came earlier to see if early check in was possible), we didn’t get our first room until 5:30 and the second well past 6:30. We missed the wedding. Hotel could be kept up better with peeling chairs in dining halls and cleaned better with hair still in our bath drain from previous occupants. Not what I am accustomed to at Marriott. Would recommend go elsewhere.
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Liked: Staff & service
Great Location!!! Everyone is extremely nice, but the valet parking app / system needs some improvement! Also, maid service was suppose to be every other day, as we were told at check-in, BUT it wasn’t!! We needed to call down for new / dry towels & more TP (which we ran out of), after being there for 11-days! Our room was only made-up twice, in those 11-days!! Plus, housekeeping never replenished the toilet paper!!!
Stayed 10 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay blocks from the action!
We needed a place to stay a week in Cleveland, and this hotel was perfect. The kitchen was enough so that we could have breakfast in the room and have snacks on hand. The bed was comfortable to fit 2 adults and a kid. The AC definitely worked! The location is also super walkable. It was easy to run to CVS or Heinen's for groceries, but also a quick walk to Progressive Field or Tower City. The valet parking was convenient as well. If we come back, we'll stay here!
Stayed 7 nights in Jul 2024