8/10 Good
Tammy
Travelled with family and small children
22 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Impromptu mini get away with my 7yr old daughter.
Only 1 negative from me, which was the main reason for booking here, was the outside heated pool. First thing we did after placing bags in our room, was go straight to the pool. Unfortunately not for long, as the pool was freezing. Staff apologised and said they would get the caretaker to take a look in the morning. They advised they'd had a power cut to the pool. The pool was a little warmer the next night, but still not enough, so unfortunately the main selling point for our booking we weren't able to use. The staff were really apologetic about this.
I know a lot of people have mentioned they weren't happy about the change in breakfast service. We enjoyed the continental style breakfast. I was a little surprised, as i thought a cooked breakfast would be on the menu. It's continental during the week, & cooked breakfast at weekends.
The gardens are beautiful, & wow what a view from the top, stunning!
Our room was nice, my daughter especially loved the shower! Good choice of different teas/coffee/biscuits & fresh water in the room. Comfy bed. The cars going past are quite loud, but not to often at night & didn't wake us up. The light coming under the door from the hall was quite bright... maybe a door draft thing or something along the bottom the the door to block this out would be a good option?
Staff, super friendly & helpful. Graciously take on feedback.
Would definitely stay again 😊
Tammy
Stayed 2 nights in Aug 2024
