As a couple with a disabled traveller, we were so hopeful as this place appears to have a wonderful wet room. After 4 nights though, we were really quite disappointed. Regardless of disability. There is no mirror above the basin… the mirror is the other side of the room! No shelf or anywhere at all to put toiletries. Two of our 4 nights, the cleaners didn’t wash cups, glasses, make bed, replace supplies (toilet rolls, tea, coffee, milk) I had to go and ask. It has such potential, with hi-tech, but the advertised streaming to tv didn’t work, and I assumed it was me, but no, no one else was available who knew what to do until our last evening, when we had plans to be out. With just a few changes, we would have loved this place, perfectly situated near the M5. The staff that were there tried to help (apart from one or two) but I felt there was a lack of training, quality control on cleaning rooms, put a mirror over the basin, and a small shelf! If they can put £200 hair dryers in the rooms, please, just put a mirror where it’s useful!