2/10 Terrible
Mark
Travelled with family
20 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a suite reservation for myself and two other travelers via Expedia and paid suite pricing of over 220 pounds. Upon arrival, I checked in, went to the room and found it was obviously not a suite. I called the front desk and asked if this was a suite and was informed the room was a double. After explaining I paid for and booked a suite I was told they didn’t have any suites available. The agent had no intention of helping me, even after I said we’d have to put one of us on the floor as the bed was very small. I had to ask for a rollaway bed which was provided but let me tell you, my dog sleeps on better. The room was hot, stunk of stale air, had one towel, and the toilet wouldn’t flush. Next day, I asked Expedia to refund me the rate of the suite. I was willing to pay for the double. The hotel said the booking was for a double but as seen by my charge and receipt I paid for a suite. This hotel is a thief and would not refund any of my charge. I am going to contest this charge with my bank and I recommend to anyone traveling through the UK from overseas to avoid this mess of a place they call a hotel.
Mark
Stayed 1 night in Sep 2024
