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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Garden
Family Quadruple Room
Hallway
Reception hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

Map
Hoefijzerlaan 37, Bruges, B-8000
  • Bruges Christmas Market
    ‪11 min walk‬
  • Bruges Market Square
    ‪11 min walk‬
  • Historic Centre of Brugge
    ‪12 min walk‬
  • Ostende (OST-Ostend-Bruges Intl.)
    ‪36 min drive‬

Room options

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room

Basic Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Exterior

Hotel Ter Brughe by CW Hotel Collection

  • Free WiFi
  • Gym
  • Breakfast available
  • Parking available
4.5 out of 5, Wonderful, (1005)
The price is AU$356
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hotel Ter Brughe by CW Hotel Collection

About the area

Bruges

A stay at Grand Hotel Normandy by CW Hotel Collection places you in the heart of Bruges, within a 15-minute walk of Bruges Christmas Market and Bruges Market Square. .This hotel is 0.6 mi (1 km) from Historic Centre of Brugge and 10.9 mi (17.6 km) from Zeebrugge Harbour.

What's nearby

  • Bruges Christmas Market - 11 min walk - 1.0 km
  • Bruges Market Square - 11 min walk - 1.0 km
  • Historic Centre of Brugge - 12 min walk - 1.0 km
  • Bruges Belfry - 12 min walk - 1.1 km
  • Basilica of the Holy Blood - 15 min walk - 1.3 km

Getting around

  • Bruges Station - 16 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 36 min drive

Restaurants

  • ‪Leffe 't Zand - ‬4 min walk
  • ‪'t Santpoortje - ‬4 min walk
  • ‪Villa Gerard - ‬4 min walk
  • ‪Bras Café - ‬4 min walk
  • ‪Bar'Ziel - ‬3 min walk

About this property

Grand Hotel Normandy by CW Hotel Collection

Hotel with a fitness center, near Bruges Christmas Market
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 64 individually decorated guestrooms, featuring minibars and espresso makers. 43-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10.00 for children
  • Uncovered self parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 540 reviews
Rating 8 - Good. 136 out of 540 reviews
Rating 6 - Okay. 30 out of 540 reviews
Rating 4 - Poor. 14 out of 540 reviews
Rating 2 - Terrible. 9 out of 540 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

P

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom hadn't been cleaned properly on arrival. The window did not close or lock. It was reported to reception and we were told "Thanks, we will do a deep clean of your room today", and the room never got cleaned. The hotel smelt horrible in our corridor, and the overpowering smell of chemicals from the pool was disgusting. The welcoming staff were lovely, and the breakfast staff very attentive and helpful, but sadly the quality of the hotel lets them down. A very noisey hotel also, where you could hear people above and outside the rooms, the lift at night, and the washing machines going all night from the laundry.
Stayed 3 nights in Dec 2024

8/10 Good

Shiphrah, London

Liked: Staff & service, property conditions & facilities
The staff are amazing
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Very comfortable stay in a quality hotel next to the historic center
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Linsey

Stayed 2 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good .. but wont go back
Got there and there was no parking even though it was stated as designated .. you have to reserve and then its 25 euros a night ... so we used a car park. This wasnt the hotels fault but rather the agents. Next morning our toilet started bubbling and burping which bought small amounts of feaces back up and it also smelt. Went to reception and asked for cleaning materials to use before we used it because of spatter as i knew they couldnt rip the whole sewage system up to rememdy the problem... hotel was also full. They were helpful enough but offered nothing by way of myself becoming a cleaner for 3 days ... even a bottle of plonk on leaving would have been a gesture... but there was no apology that i had to do that etc. Which is why i wont use this hotel again. But its a good location and the breakfast was amazing. Staff were generaly polite and freindly. It was just the loo issue ... which was actually a pretty serious one.. of which i have videos ... but was handled wrong. If this hadnt happened this hotel would be my go to for brugge
Stayed 3 nights in Nov 2024

8/10 Good

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check out was at 11 but none of the materials given said that and there was no phone in the room, so i could not call to ask. Im from the US and waking up even at 1100 is early for me. A clerk was upset when i checked out at 1200 and threatened to charge extra but a nice clerk intervened. Also the room was too hot even with the heating off.
Stayed 1 night in Nov 2024

10/10 Excellent

Glynn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely long, family weekend in Bruges, staying at Grand Hotel Normandy. The hotel was excellent, the family room was spacious and clean. We enjoyed using the swimming pool and the gym. Our children loved playing chess and connect 4 in the really nice, reception bar.
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Amazing hotel for family trip
Stayed 3 nights in Nov 2024

8/10 Good

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay! Excellent location and comfortable rooms.
Stayed 2 nights in Nov 2024

10/10 Excellent

chloe

Stayed 3 nights in Oct 2024

2/10 Terrible

Samuel

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I had to change room as there was black mould in my hotel room next to my bed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mr Narinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent large family rooms, walkable to the town center, with a swimming pool and a carpark close by, it was a great hotel for a short stay in Brugge.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alastair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel.
We loved Grand Normandy Hotel. The lobby is great as there is a connect 4 and chess board while waiting. There is a bar with a good range of drinks as well, and the staff are incredibly helpful and positive. The breakfast is magic. Best hotel breakfast I've had in Europe. Nice touch with the free sweets in and around the hotel and the complimentary biscuits when we left. The swimming pool is warm and there are plenty of towels and loungers. We will definitely be back to Bruges and the Grand Normandy!
Stayed 4 nights in Oct 2024

8/10 Good

Jacklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location to food and shopping!
Stayed 2 nights in Oct 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that the hotel was away from the busy old town but close enough to walk there in 15 minutes or so. The staff were very friendly and helpful. The room was fine, the decor was a little dated and the furniture needed updating, but all in all it was very comfortable and fine for what we wanted.
Stayed 3 nights in Oct 2024

6/10 Okay

kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was really good for one night in Bruge, the room was very small but clean, however there was an unpleasant smell of drains in this room
Stayed 1 night in Oct 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
The room was nice and clean with a good bed
Stayed 4 nights in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a pleasure. Good quality food and excellent choices. The desk staff was very friendly and helpfil. The room was smalll, but served me well.
Stayed 1 night in Oct 2024

10/10 Excellent

yicer del carmen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Normandy hotel, Bruges
Lovely hotel. Beautiful room. Super clean. Bed was so comfy and it was nice and quiet, 10 mins walk from centre so we got a great sleep. Staff were friendly and helpful. There was a pool and small gym, though we didn't use them. Would stay here again. Would have liked more breakfast teabags in room. And milk rather than cream would have been better for tea. But this is just an English thing!
Stayed 2 nights in Oct 2024

10/10 Excellent

Liam

Stayed 2 nights in Sep 2024

10/10 Excellent

Graeme

Stayed 2 nights in Sep 2024