Totally not being a “Karen” but I do own a cleaning company and I know how important reviews are. Don’t worry I’m not leaving a bad one that doesn’t help anyone! So just a heads up on the cleaning for your training purposes.
The floors were not swept, moped or vacuumed. There were crumbs and hair on the floor. The shower was absolutely not wiped down either, it had black hair still stuck to the walls, my daughter has long blond hair and mine is red. The microwave had crumbs, the fridge was completely not cleaned, the dishwasher still had a spoon in it. The air conditioner was off when we came in and it was 84 degrees.
Honestly if we had not drove 11 hours in my daughters big jacked up loud truck I would totally switch rooms. But we are exhausted and have to get up early and she is already in bed. I’m just convincing myself the sheets were changed!
But…Stephanie is absolutely amazing! She was a breath of fresh air as soon as we walked in! She handled the situation completely professionally. The hotel is gorgeous as well. Thank you for the offer to switch rooms, I would however like a refund for the room due to the condition it’s in.