2/10 Terrible
Amy
Travelled with family
6 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ripped us off. When you get for food credits other stuff u won't get ur money back if u don't use them at all. My husband was super pissed off. They are over charge us twice. If they don't give half our back I already purchased the protection plan for this trip. They took advantage of disability like us . We not coming back at all. I got hurt and my father in law got hurt as well . He's 68 years old. My mother in law is 69 old they didn't have enough handicapped parking at all they had little bit. The hallways was very dirty and the elevators was very gross for the pipes they made for the wheel chairs was unsafe. The food was very expensive and the prizes was very expensive and the hotel wasnt kept up we saw bugs in the room and when I was in getting my prizes at prize center I seen a lot of kids were crying and I almost gave up and tell the owner of that hotel . All familys aren't rich at all. A lot of people are low income like us and on fixed . This is disrespectful and over charge for my husbands account. Now his bank account is 500.00 negative from this place. We paid before we came to the great wolf lodge. We not coming back at all. This place never ask me or my husband if we were ok or my family because my best friend got hurt because the picture fell off and hit her on the four head and after the vacation she had a huge headache from the picture frame in our room. Kids at the hotel supposed to be in school not at a water park. All the kids were disrespectful.
Amy
Stayed 2 nights in Sep 2024