Before booking, I was following twice on my email re change of dates…I checked in late at night at just went sleep without unpacking. When I woke up I realised how dirty the room was, there were dirt and food on the floor, cosmetics in the drawer, no shampoo or soap. I had meetings in the morning and rushed to the reception to change the room and go to my appointment. When I approached the reception, receptionists were talking among themselves and in a rude way asked my to wait (no customers were there). I said I cannot wait I have a meeting and your room is dirty. They were inclined not change it because “you should have said us yesterday”. I went to sleep without turning the lights as it was late. After a conflict at the reception I was told to come back after my meeting, I got room that they could not confirm whether it has toiletries… it was less dirty: dust everywhere, dirty windows, broken holder of shower head but no food on the floor this time…. Very dirty corridors of 13 floor, cigarette butts, rubbish on the floor.