This hotel is not in the best neighborhood; the front door is locked 24 hours a day. Neither of the 2 front desk staff that were there during my stay spoke more than a few words of English; my almost non-existent Spanish was better than their English, so they were not much help for answering questions. According to Hotels.com, the standard room I booked was supposed to come with a minibar and a room safe, and it had neither one. The only furniture in the room was the bed, a nightstand, and a plastic chair. When I first checked in, I got a room with a single bed instead of a double so I had to request a room change. Then the new room had no towels or cups in it so I had to request those. Sheets, blankets, and towels were all quite thin, though adequate for this time of year (June). Wi-Fi quality varied; sometimes it was good, other times the download speed was very slow. Breakfast consisted of 2 kinds of cereal and several kinds of bread and medialunas with tea, coffee, and orange juice. On the plus side, there is a McDonald's on the next block on one side, and a Carrefour market around the corner, a number of cafes within a few blocks, and a COTO supermarket with a good deli department about 3-4 blocks away, across from Plaza Miserere where there is a subway station.