2/10 Terrible
Giuseppe
8 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t even class it 1 star
After a deeply disappointing experience at this hotel — which is advertised as a 4-star establishment — we feel compelled to share our concerns. In our opinion, the hotel does not meet the standards expected of a 4-star rating, and the quality promoted on the website is far from the reality we encountered. We strongly believe this rating should be reassessed to a 1.
Throughout our stay, the service and conditions fell well below expectations, we were offered a choice of 3 rooms and each one as bad as the other. The rooms were completely unacceptable but what is most concerning is the photos on the advert do not match to that of the one we stayed in. This was confirmed by staff.
However, one person truly stood out: Abbeygale. This lovely young woman went above and beyond to assist us and make us feel as comfortable as possible. She showed a level of kindness, empathy, and professionalism that no other staff member came close to. We will never forget her support and heartfelt approach during a very stressful experience.
Thank you, Abbeygale — you were the one bright light in a very poor experience.
Rosa and Giuseppe




Giuseppe
Stayed 3 nights in Feb 2025