6/10 Okay
Karina
Travelled with family
4 Feb 2025
Liked: Staff & service
This is the third time I have stayed at this hotel over a period of years - the location is excellent as regards proximity to the beach, the many dining options close by as well as a very convenient free bus that takes you around Wollongong.
However, for a four star hotel, I feel its' standard has slipped considerably this visit. Upon arrival, the room had clearly not been vacuumed properly, with remnants of snacks from the previous guests in multiple areas of the room. It took two complaints and four days for the room to be properly vacuumed! Also, I experienced one incident of staff going into my personal belongings and removing a couple of items (food related)! I also miss some of the complimentary items that were provided in the past, for example no vanity packs in the bathroom, no laundry bag or slippers.
Karina
Stayed 5 nights in Jan 2025