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Britannia Palace Hotel Buxton & Spa

4.0 star property

Photo gallery for Britannia Palace Hotel Buxton & Spa

Reception hall
Meeting facility
Staircase
2 bars/lounges
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Gym
  • Spa
  • Bar

Explore the area

View map
Palace Road, Buxton, England, SK17 6AG
  • The Crescent
    ‪3 min walk‬
  • Buxton Opera House
    ‪4 min walk‬
  • Pavilion Gardens
    ‪4 min walk‬
  • Manchester (MAN)
    ‪40 min drive‬

Room options

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

8.0 out of 10
Very good
(11 reviews)
  • 3 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.6 out of 10
Excellent
(18 reviews)
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Compact Double Room

8.2 out of 10
Very good
(62 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(42 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

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About the area

Buxton

With a stay at Britannia Palace Hotel Buxton & Spa in Buxton, you'll be in the historical district, within a 5-minute drive of Peak District National Park and Buxton Baths. .This spa hotel is 0.2 mi (0.4 km) from Buxton Opera House and 0.2 mi (0.4 km) from St Ann's Well.

What's nearby

  • Devonshire Dome - 3 min walk - 0.3 km
  • The Crescent - 3 min walk - 0.3 km
  • Buxton Opera House - 4 min walk - 0.4 km
  • Pavilion Gardens - 4 min walk - 0.4 km
  • Poole's Cavern - 3 min drive - 1.7 km

Getting around

  • Buxton Station - 2 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Pavilion Gardens - ‬6 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Pavilion Gardens Cafe - ‬5 min walk
  • ‪Greggs - ‬4 min walk
  • ‪Seasons - ‬2 min walk

About this property

Britannia Palace Hotel Buxton & Spa

Victorian hotel with a full-service spa and bars
Britannia Palace Hotel Buxton & Spa offers 186 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Buxton hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open select days.
Stay in one of 186 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this Victorian hotel include complimentary wireless internet access, a hair salon, and wedding services.
Stop by the hotel's restaurant, Dovedale Restaurant, for dinner, or grab snacks at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Buxton? This hotel has 172 square feet (16 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Dovedale Restaurant - This restaurant serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10:30 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dovedale Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 172 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • Lift
  • Thin carpet in public areas
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Built in 1868
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night, plus a deposit of GBP 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Uncovered self parking fee: GBP 5.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10 per night
  • Pool fee: GBP 6.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Buxton
Palace Hotel Buxton
Barcelo Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Britannia Palace Hotel
Britannia Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel
Britannia Palace Hotel Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel Buxton

Britannia Palace Hotel Buxton & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 310 out of 1004 reviews
Rating 8 - Good. 351 out of 1004 reviews
Rating 6 - Okay. 178 out of 1004 reviews
Rating 4 - Poor. 105 out of 1004 reviews
Rating 2 - Terrible. 60 out of 1004 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my fifth stay at the Palace Hotel, I also go to Buxton Opera House to see a show. We booked dinner and breakfast at the hotel.Check in was great, very pleasant receptionist.Our evening meal last night was lovely, great service from a pleasant waitress and the meal was very tasty! I had a good night's sleep in room 301,it has has a new bathroom suite with a lovely shower, I had no noise disturbances from other guests going into their rooms. Self service breakfast was great! I absolutely love walking down the grand staircase. It's a gorgeous hotel and I love when I get a room with a view of the Buxton hills!
Stayed 1 night in Jun 2025

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in Bakewell this morning, approximately 12 miles from Buxton. I know Buxton very well, but have never previously stayed at The Palace. Absolutely fabulous authentic Victorian Hotel, beautifully restored, very comfortable room and great value. I will definitely stay again.
Stayed 1 night in Jun 2025

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel

A comfortable stay in a very nice hotel. If you have problems walking, ensure you get a room close to the lifts, as we had a considerable walk including stairs to our room. I would prefer parking to be included in the cost of the stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Staff very good
Stayed 3 nights in Jun 2025

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely old lady from the start of travel by train in the Victorian period. The main state rooms are remarkable and the situation of the hotel looking out over Buxton is wonderful. I stayed in one of the cheaper rooms, it was well appointed and everything was clean and comfortable. At the price it was very satisfactory, I can recommend it
Stayed 1 night in Jun 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel full of original features and character. Clean, comfortable room and got a bargain stay! Beautiful gardens and so close to shops, restaurants and pubs and beautiful park. Loved it! Will stay again & recommend to others
Stayed 1 night in Jun 2025

4/10 Poor

Philip

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We stayed one night and were glad we didn’t stay longer. Upon arrival, signs stated parking cost £5, and as guests, we expected it to be free, but it wasn’t. All hotel facilities, like the pool and gym, cost extra. Our room was upstairs, small, with two single beds pushed together to mimic a double, and a confusing layout of corridors. We didn’t eat at the hotel, choosing instead to visit local pubs and restaurants. Before dinner, we asked Jane, the supervisor, for two extra pillows and a bathmat. She offered a hand towel as a bathmat but had only one pillow available. We asked her to find another pillow, promising to return later. When we came back around 10 pm, she only had one pillow, explaining she couldn’t take one from the 13 empty rooms because of hotel policy. We found this ridiculous for a 4-star hotel and asked to see the manager. Jane said David had sourced the pillows, but the process was unnecessary and frustrating. Overall, the experience was disappointing with poor service, hidden charges, and lack of basic amenities.
Stayed 1 night in Jun 2025

4/10 Poor

Thomas

Liked: Staff & service
Very dated, bed uncomfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went with friends. Had a great time in buxton. The hotel is very grand looking. Love the oldie worldie look. Breakfast was good. If I had one thing to say I would say the bedroom was slightly tired looking. But we was hardly in it, but if we were staying longer I would have liked it a bit better. Pretty basic. But overall we would definitely stay here again. Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Roman

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The charm of the hotels of this brand is history. Mostly youth do not understand these establishments, so visitors are mostly older people.
Stayed 1 night in May 2025

6/10 Okay

John

Stayed 1 night in Jun 2025

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Spoke to Yassi on chat. Hotel not responsive. Emailed called previous to visit. No reply or call back. Room unclean. Had to pay for parking and to use leisure centre which
Stayed 1 night in May 2025

8/10 Good

James

Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For how much we paid the hotel it’s been so disappointing. Check in at 4pm and check out at 10am not even 24 hour stay. One towel to share between two people, no bath mat, the bed had human hair in it and it’s an out dated old place. Honestly travel lodge would have been, cleaner, nicer and cheaper. So disappointing.
Stayed 1 night in May 2025

8/10 Good

Freya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Absolutely beautiful, grand hotel with excellent staff. I booked a compact double room and we had a spacious, clean family room, with comfortable beds. However, the bathroom was long and slim. We had to side step to get past the bath to the toilet, and when sat on the toilet your knees touch the bath. We also used the spa facilities which were a nice addition. However, we had to wait at the reception desk for over 10 mins for a member of staff to show up. There were only communal changing facilities, the hairdryers were very tired, plenty of things out of order (sink, shower) and there was a cracked drain at the side of the pool. Despite this we had a nice overnight stay and would come back after the hotel and spa has some renovations/maintenance.
Stayed 1 night in May 2025

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location, clean and comfortable hotel, staff friendly and helpful, thank you!
Stayed 1 night in May 2025

6/10 Okay

silke

Travelled with family
Disliked: Cleanliness, room comfort
The pool on the low side had dirty tile, I rubbed it to see if it was discolored but it came off and the floor on the low side was dirty also. floor from pool to include the changing room foor was dirty. The bar service was very friendly but the food. First they had to check if they had the food, then the food: Lunch-salmon sandwich with cream chees and cucumber came without margerine instead of cream cheese. the salad had some brown pieces which I removed, my sons ham and chees sandwich was great. Dinner- my son's pizza was GBP 15 and tasted like a bad frozen pizza, we didn't expect a fresch pizza but at least a decent frozen one. The best part was the crust, the sauce tasted like tomato paste not sauce. my pita with hummus was so hard that I couldn't bite it (I still have my own teeth), they brought it back and the pita was fresh and soft and was good, I am not sure why they covered the hummus with rocket and then put the pita on top. The side/house salad I orderd had some slimy dark leaevs which I didn't eat. So quality of the food was very poor. After that experience we deceided against breakfast at the hotel and went to Noonology which was exceptional. The bet was very hard, and sleep was painful. Good location, Parking is not free it is GBP 5 per 24 hrs. Pool and Bar service was very friendly. Out of the 3 front desk staff I talked to 1 was very friendly but the two blond staff members (no offence anyone) appeared to be bothered when asked question or checking in.
Stayed 2 nights in May 2025

2/10 Terrible

Sara

Travelled with partner
After check in we went for drinks to come back late and not be able to access our room and be told it was a different room we were in.. after talking with a different lady in reception turned out someone else has been given our room and all our belongings brought down to reception by said guests who had also stolen some of our belongings … we were then bizarrely given the room back but on re-entry ironing board was up towels used .. it was too late at night to go and complain again as we were tired and had an early check out
Stayed 1 night in May 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Bathroom not good needs decorating and too small. Public areas very pleasant and ornate.
Stayed 3 nights in May 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Nice room
Stayed 2 nights in May 2025

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buxton is wonderful. Really good , but different bars and venues. Worth a visit anytime.
Stayed 1 night in May 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful building which is a bit tired inside. The twin beds were very firm and we both woke up with stiff joints. Medium hardness in the mattresses would be much more comfortable and less painful.
Stayed 1 night in May 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

John

Stayed 1 night in May 2025