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Britannia Palace Hotel Buxton & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Britannia Palace Hotel Buxton & Spa

Reception hall
Aerial view
Exterior detail
Bar (on property)
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa

Explore the area

Map
Palace Road, Buxton, England, SK17 6AG
  • Buxton Baths
    3 min walk
  • Devonshire Dome
    4 min walk
  • Buxton Opera House
    4 min walk
  • Manchester (MAN)
    45 min drive

Room options

View all photos for Standard Single Room

In-room safe, desk, WiFi, bed sheets

Standard Single Room

  • 3.3 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

In-room safe, desk, WiFi, bed sheets

Standard Twin Room

  • 3.3 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 3.3 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property - evening/night

Old Hall Hotel

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (969)
The price is AU$165
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Old Hall Hotel

About the area

Buxton

With a stay at Britannia Palace Hotel Buxton & Spa in Buxton, you'll be in the historical district, within a 5-minute drive of Peak District National Park and Buxton Baths. .This spa hotel is 0.2 mi (0.4 km) from Buxton Opera House and 0.2 mi (0.4 km) from St Ann's Well.

What's nearby

  • Buxton Baths - 3 min walk - 0.3 km
  • Devonshire Dome - 4 min walk - 0.4 km
  • Buxton Opera House - 4 min walk - 0.4 km
  • Pavilion Gardens - 4 min walk - 0.4 km
  • The Crescent - 4 min walk - 0.4 km

Getting around

  • Buxton Station - 2 min walk
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Seasons - ‬2 min walk
  • ‪Railway Hotel - ‬6 min walk
  • ‪Buxton Tap House - ‬3 min walk

About this property

Britannia Palace Hotel Buxton & Spa

Victorian hotel with a full-service spa and a health club
Britannia Palace Hotel Buxton & Spa offers 186 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.
Stay in one of 186 guestrooms featuring flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided on request.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a spa tub. Additional features at this Victorian hotel include complimentary wireless internet access, concierge services, and a hair salon.
Stop by the hotel's restaurant, Dovedale Restaurant, for dinner, or grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Buxton? This hotel has 172 square feet (16 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10:30 AM.
Dovedale Restaurant - This restaurant serves breakfast and dinner.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 7.00 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (GBP 5.00 per day)

Food and drink

  • Full breakfast available for a fee 7 AM–9:30 AM on weekdays and 8 AM–10:30 AM on weekends: GBP 12-15.00 for adults and GBP 6-10.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Dovedale Restaurant

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Conference space (172 square feet)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Picnic area

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night, plus a deposit of GBP 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Fee for in-room wireless internet: GBP 7.00 per 24-hour period (rates may vary)
  • Uncovered self parking fee: GBP 5.00 per day
  • Pet deposit: GBP 50.00 per stay
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Palace Buxton
Palace Hotel Buxton
Barcelo Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Britannia Palace Hotel
Britannia Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel
Britannia Palace Hotel Buxton & Spa Buxton
Britannia Palace Hotel Buxton & Spa Hotel Buxton

Britannia Palace Hotel Buxton & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 274 out of 1004 reviews" "
Rating 8 - Good. 335 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 125 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Benjamin

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were excellent. The bed had earwax stains on the blanket, and the ceiling had a large brown smear on it, not like a watermark, much darker and deliberately smeared. The bathroom looked nice, but when you ran the bath, the shower turned on, you could either have a bath with a shower running, or a shower going from hot to cold occasionally. Otherwise, it was a pleasant trip.
Stayed 2 nights in Aug 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired old hotel…. Amazing building from the outside. Could do with a £1m makeover. Plug hole in the sink blocked when we first turned up to the room, towel rail was hanging off the wall. The sink in the bathroom is too small to fill the kettle up which is provided in the room. Bedding not clean. The room had not been checked before it was let. Cheap price but Hou can see why.
Stayed 1 night in Aug 2024

10/10 Excellent

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a quiet break and easy access to surrounding landmarks.Unfortunately the pool was closed for renovations.
Stayed 2 nights in Aug 2024

4/10 Poor

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No customer service
A lovely old hotel and relatively clean but interaction with staff very poor. No discussion on check in about dinner or breakfast, parking is charged but they don’t record your vehicle number so not clear which car is for which room. Anyone can use the tablet to record reg number. Cheap, not so cheerful but stayed in far worse and most of them Britannia.
Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with partner
Disliked: Staff & service
The bedroom was very small, with the toilet in a cupboard, but for the price at a 4 star hotel not unexpected. the hotel was a bit shabbier than I expected, and the layout downstairs a bit odd, but an old building so perhaps understandable (the entranceway/stair is stunning). We didn't test the spa. location great, and perhaps if we'd spent more the room would have been better.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Poor show hotels.com
Hotels dot com market this accommodation as providing wifi. No where did it say wifi in the room was chargeable. A con. And the service by the children working there terrible. Also, the pool was not available due to refurb. Also, not advertised in the listing. In all, very disappointed. If I’d known any of this, I would have booked elsewhere. I did not get what I expected when I booked.
Stayed 1 night in Aug 2024

6/10 Okay

N

Travelled with family
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
OK
Lovely location. Outrageous £5 parking fee for motorbikes even though 3 fitted into 1 car park space, Jobsworth day reception. Excellent evening receptionist. Paid for larger room. Dreadful rear facing cell. Evening receptionist allowed us to swap to garden view. Good and reasonably priced bar. Very noisy plumbing.
Stayed 1 night in Aug 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

JESUS DARIO, Nottingham

Travelled with group
Liked: Cleanliness, staff & service
Decent quality hotel with some aspects to improve. It is obviously an old building but it is kept to a good standard. The additional surcharge for parking and WiFi (!) is not great in this age when internet is a basic commodity. Only one towel was provided for two guests. It is ok to encourage reuse of towels for sustainability, but come on, one towel per guest please. Breakfast not great for the surcharge of £12 but no much choice in walking distance. Overall, quality does not quite match the price.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Stayed 2 nights in Aug 2024

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff smart. Chef off sick so limited food options. Room clean, but bathroom and toilet very compact and toilet door did not close. As single traveller in room at top of hotel and end of corridor. No view.
Stayed 1 night in Aug 2024

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent. Will definitely return
Stayed 1 night in Aug 2024

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing we didn't like was the noise from round the back we had to move rooms
Stayed 3 nights in Aug 2024

6/10 Okay

Liam

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay here. Quite a wait to check in as only one person on reception and having to deal with queries as well as booking people in. It was probably a ‘rush hour’ time though. Parking was good as wasn’t sure on spaces. It is very convenient for town as just across the road and everywhere walkable. Our room was small as standard double but I think on other sites it was classed as ‘cosy’ but was only 1 night so was fine for us. The en-suite looked recently refreshed and was very clean.
Stayed 1 night in Aug 2024

4/10 Poor

marisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was comfortable and the TV a good size. We stayed two nights and the room was not serviced. The pool cost £6 per session and parking £5 per day. So for £162.90 per night all you got was bed and very chaotic breakfast. The staff were not helpful or forthcoming. The clean sheets for next occupant were placed on the dirty floor before being put on the bed. It is possibly the worst hotel experience I have had.
Stayed 2 nights in Aug 2024

4/10 Poor

Christopher

Disliked: Staff & service, room comfort
Had to pay to park. Room tiny, couldn’t even occupy the toilet properly as it was too cramped
Stayed 1 night in Aug 2024

4/10 Poor

Brad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Vincent Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long waits to see reception. Lift needs modernising. About half the rooms are not on the same levels as served by the lift.
Stayed 4 nights in Aug 2024

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night stay, handy for the centre of town and the Opera House. Polite and efficient check in. Big lobby with lots of seating and free, if slow, wi-fi. easy parking which costs £5 a day. Given the very reasonable room rates this is OK. Wi-fi in rooms only available for a fee, but again, the room rate can't include everything. That said, two of us each had a single room. Comfortable large bed. Tea tray with biscuits and bottles of water. No air con but window opens. Bathroom clean. Shower over bath; all worked well. Long term there may be a problem with the bathroom I used as no extractor fan and the window was locked shut, but at the moment, it's fine. This isn't a luxury hotel, but we were comfortable and the room rates are very competitive. I'll be happy to use it again.
Stayed 1 night in Aug 2024

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing. The Palace Hotel is one of the monuments of Buxton in the mid-19th-century. It's a huge building, once very sure of itself and confident. Today it's in shabby condition and the owners - Britannia Hotels - seem to have no idea what to do with it. Once one steps back from the grand rooms at the front of the building, one finds oneself in a maze of ugly corridors, notably mostly have over a century of clumsy over-painting. What this building needs more than anything is having every painted surface scraped down to the bare wood, and years of wallpaper torn away. The carpets should go. Some architect or interior designer with a good eye - me? - should take it back to its core, see what's there, and then put together a plan for putting it back together again. Refurbishment would be expensive but, if carried out over a five-year period, could achieve a lot. The trouble is, the owners probably don't think that Buxton is worth it any longer, given that the town is in an economic decline. But someone has to bite the bullet. Some kind of inspired refurb, carried out alongside a redevelopment plan agreed with the Council and, maybe, English Heritage could be the start of a new lease of life. Until then, this is a sad, drab, apology for a one-time regional landmark.
Stayed 4 nights in Jul 2024

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lift needs updating. Bedroom basic but clean and services good. Breakfast good.Outside facilities good if the weather is fine.
Stayed 2 nights in Aug 2024

2/10 Terrible

Philip

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing experience and an awful room.
The only entrance is via revolving doors the hidden alternative “accessible” entrance, which is not wheel chair accessible, has its own obstacle course. Getting into the hotel with a number of bags is a challenge. The public areas are impressive even though there is so much furniture it is difficult to move around. The front desk was ok and reasonably helpful, if there was someone there — not always the case. Having found my way through the labyrinth of airless corridors to my assigned room 22 and the key did not work, another trek back to reception for adifferent key card but that didn’t work either so they gave me room 23 instead. The room was abysmal, in the noisy service area amongst the store rooms, windowless and cramped. Good job I do not suffer from claustrophobia. The bed was comfortable enough but that could not make up for the absolutely dreadful room. No cell phone service in the room, so the only internet option was to buy their expensive “premium” service. When booking no indication given that the room was in the dungeons. I tried to get the room changed but they claimed to be full except for two other dungeon rooms which I declined. The breakfast was good but at £15 very expensive as was their coffee at £4 a cup. The wifi in the public areas was supposed to be free but the signal strength was so poor it was useless. I first stayed in the Palace over 40 years ago but never again.
Room 23
The impressive main Staricase
Stayed 1 night in Aug 2024