I stayed here on a work trip and while I did not expect a "world-class" experience in Teresina, Brazil. However, I expected to be able to communicate at least with one hotel staff member in English or Spanish given that it was a "metropolitan" hotel. The conversation to check in or out of the hotel was largely conducted by hand gestures, which isn't terrible, but not ideal for a hotel that is said to be one of the best in Teresina. My colleagues had worse communication experiences when they tried to ask for a wake-up call, the phones in the rooms did not work and they did not have an ironing board. It was my understanding that hand gestures to communicate these facts went poorly.
One evening, my co-workers and I got back to the hotel late and decided to order dinner in the hotel restaurant. We were promptly served, however, our drinks arrived at different times from one another (beer first, juice was 20 minutes later) and our dinner orders, which consisted of pizza took almost an hour to arrive at our table. I would not recommend eating at the hotel for lunch or dinner.
After leaving the hotel I emailed them to ask if I left behind an item. I made sure to send my message in English and Portuguese to get my question across and never heard back from the hotel personnel.
If your travels take you to Teresina and this is the best the city has to offer and you do not know Portuguese, be prepared to struggle.