Generally the staff is very friendly and the outside, like garden and buildings are kept well. But when something is broken or missing in the room, it will not be repaired or replaced. The worst experience was, when we had to convince the staff, that a blocked toilet is not acceptable. And when we flushed the toilet, there was a leakage, so we had to stand in a puddle of water at the sink. The breakfast was ok, except the coffee, which was undrinkable. The Wifi was not working for a week and only after many complaints, it was finally repaired.
In fact only when you complain a lot, action will be taken, which kind of spoils your holidays.