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Great location and good value for money with a more than adequate breakfast

The room was good as was the bathroom. But the heated pool wasn't functioning and it took the better part of an hour to get the sauna working. Breakfast was good. A bit more service and tea/coffee facilities in the room would lift the experience.

No issues checking in after midnight or getting a taxi to the airport early in the morning. Rooms are similar to what you might get at an airport hotel in the states except that the furniture is higher quality and there's a coffee pod machine. Simple continental breakfast provided, roads around the property can be noisy as locals regularly use their horns, fairly steep hill between the hotel and town centre. Room included mini-fridge and water bottles. Felt more coffee pods could have been provided on a daily basis and the pod machines could have been better (need to tilt the cups to get them under the nozzel). Generally quiet but there can be noise from other guests. Main issues with the room were the lower floors don't have the city / coastal views advertised and they're very dark in the evenings (insufficient lighting). Good wifi, very helpful front desk staff.

La estadía en Novotel fue placentera, el acceso directo al mall ayuda a tener todo cerca. Además la locación es perfecta para caminar a diversas atracciones alrededor del centro de Puerto Montt

Great service nice hotel nice rooms

The rooms are very large and clean. The staff was very accommodating. We had a small parking issue. Parking is free but they have few spaces and it’s not always available.