2/10 Terrible
Renee
21 Oct 2024
Disliked: Cleanliness
I booked for 2 nights and checked out the morning of the first night. Bed was hard, street noise from the 14th floor was loud. I had a shower in the morning and the water went from a nice temperature to scalding hit to freezing cold, amd took way too long to stabilize again. When I tilted my head back to wash my hair I noticed mildew on the ceiling of the shower. When I turned to rinse my face, I noticed blood and pubic hair on the celiling. Thoroughly grossed out, I got out of the shower at that point and while toweling off, I noticed the front of the bathroom counter hadn't been wiped in some time. I could have dealt with the hard bed and street noise but the shower tipped me. I checked out at that point, and didn't stay the second night.. I took pictures and made management aware and requested a refund, which was declined. Although I was offered to change rooms, I was grossed out enough that I just wanted to leave. I will *never* stay at another Marriott again, and I *will* be telling others.