First day they put me in a room next to a garage, dark and with no windows to outside. At night I could hear the garage door opening, awful noise! Next morning I asked to be moved to another room. It didn't happen until two days later. I was sent to 501 room, which was well illuminated and had a good view to the hills, however the toilet was broken. I reported the problem and asked to be moved, but they refused. The damage continued and the manager blamed me for throwing toilet paper into the bowl (and where else should I throw the paper?) then they called the plumber, who said "found" a shampoo lid inside the toilet. The manager (young woman) basically blamed me for thrown the lid into the cup! I was furious! However, two other hotel employees told me that the previous guests on that room were the ones who had clogged the toilet; meaning the hotel was aware of the damage but nobody did anything to help me. The toilet worked okay for 2 days but it clogged again. I spent a week reporting a problem! At the end the hotel left me a plunger (I guess for me to fix it!) I opted for use the bathroom somewhere else and even had to use the front desk’s restroom. This was unacceptable for a hotel.
This hotel location is central but is not safe. The noise is unbearable, I heard ambulances all night and the building has very thin walls. You can hear everything, from people’s conversations, music, and even a blender they used next door. My stay was a complete nightmare!