Checking in, we arranged for early check in, however due to traffic we got to the hotel at 2:15, regular check in is 3 P.M. The couple we came with checked in at the same time as us and were not charged 30.00 for checking in early as we were. I found this odd due to the fact that we were checking in right next to them and overheard the person checking them in waive the fee, ours didn’t even try. Then later she tried to have our room changed because our phone didn’t work, I told her we were fine, she replied, “ You might need a phone since you’re here for two days. I told her to check because we’re only there for the night. Overall she was not very polite or accommodating. I’m not upset about the money, I’m upset that she didn’t even try to waive the fee or even say something like, I’m sorry but rules are rules, you agreed to pay, an explanation like that would have been acceptable. About getting the days wrong, thank god she didn’t charge us for that.