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Beach Palace - All Inclusive

4.0 star property

Photo gallery for Beach Palace - All Inclusive

Waterslide
Premium bedding, down duvets, free minibar, in-room safe
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Cancun Convention Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Deluxe Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View

  • Lagoon view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View - Kids & Teens Free

  • Lagoon view
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

  • Lagoon view
  • 82 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2666)
The price is AU$936
for 1 room
includes taxes & fees
22 Apr - 23 Apr
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Beach Palace - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes by foot from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 1.9 mi (3.1 km) from Gaviota Azul Beach.

What's nearby

  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Forum Beach - 3 min drive - 2.6 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Gaviota Azul Beach - 6 min drive - 3.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 287 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 3 hot tubs, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Tequila, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 615 out of 1142 reviews
Rating 8 - Good. 286 out of 1142 reviews
Rating 6 - Okay. 132 out of 1142 reviews
Rating 4 - Poor. 69 out of 1142 reviews
Rating 2 - Terrible. 40 out of 1142 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

CatLy, GARDEN GROVE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not many things to do, did was alright...not many restaurants on the property. Pool was cold, beach was cold. Staff was very nice...bit don't let them trick u into a "time share" thing by upgrading ur room to ocean view
Stayed 4 nights in Dec 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Beach was AMAZING, spoke to many people and they specifically come for the beach. Many food options, and food was delicious. Pool could be bigger. Would definitely come back.
Stayed 6 nights in Dec 2024

6/10 Okay

Valentina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures on internet don’t match reality. Over packed, ran out of extra pillows, beach lounge chairs crammed together, room next to exit door/stairs-very loud, line for coffee/dessert area long most of time, odor in bathrooms awful to name a few.
Stayed 7 nights in Dec 2024

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, property conditions & facilities
The beach was absolutely gorgeous. We spent most of our time there. Get there early the chairs go fast. The main pool area could use a bit of updating. The food was mostly good as the restaurants were all great except for room service, avoid. We tried quite a few room service dishes, and all were not great. The property is very clean. We really enjoyed our stay at Beach Palace. We loved the sky bar area and pool as well. It was less crowded and beautiful views. I do wish there were a few more activities for our teenage girls to do, but the beach and swimming in pool was definitely fun. Ps.. Do not do the visit to their sister property, Moon Palace. It sounds like a great deal, free transportation and hotel credit but it’s not. The staff will completely hound you and won’t take no for an answer about purchasing another vacation. It took us over 3 hours to finally get away from the sales team. It was not a good experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property with nice dining options very close distance to some other attractions
Stayed 5 nights in Dec 2024

4/10 Poor

Kapil

Stayed 5 nights in Dec 2024

6/10 Okay

jeremy

Travelled with family
Liked: Cleanliness, staff & service
Staff is very good, shout out to Josian/ and Sam for always taking great care of us at the beach or the sports bar! Beach is absolutely the star here- its clean and perfect!! Very bland beach seating with no real ambience except for chairs all in a row. Room was clean and had a great ocean view. Could not get reservations at any restaurant the whole time which was extremely irritating. The buffet was very limited on options and pretty much the only place we could get into. VERY overbooked, way too many people for such a small resort. Elevators are a nightmare- we ended up taking the stairs multiple times (12 flights) because we had to. All the food was good for what we had. Cant say i would return to this specific resort.. its just extremely tiny and kind of boring.
Stayed 4 nights in Dec 2024

6/10 Okay

Sharath Chandra, Madison

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Juliana Melgoza, Oxnard

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding friendly and provided great service.
Stayed 4 nights in Dec 2024

10/10 Excellent

YUKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was very nice and all the employees was very nice too. When I call to reception if I need something to my room it takes like 1hrs or more to get what I need , very disappointed. Also , when I see the pictures on the computer was nothing like to see in real , the property needs a lot of maintenance!!!!!
Stayed 6 nights in Dec 2024

6/10 Okay

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service
Very close to La Isla Mall. Lagoon view at the front and beach view in the back of the hotel. The lobby was super small. The staff were very nice though. Not many amenities. One not so big swimming pool only in the center. Not many beach chairs around the pool. The beach was nice and clean. The room was clean. The balcony is big enough. 4 elevators in the building, but wait time for the elevator was crazy. The building needed TLC. Several water leaks from the ceiling even the weather was sunny. 4 restaurants were small but acceptable. The coffee shop was very nice. They had variety of snacks and drinks but always a big line up. The staff said the management is going to completely renovate the building soon.
Stayed 6 nights in Dec 2024

10/10 Excellent

Christine

Travelled with family
The efficient, friendly, polite staff Clean buildings Great amenities Stunning beach front Smooth transfers
Stayed 4 nights in Dec 2024

10/10 Excellent

Lena

Stayed 7 nights in Dec 2024

4/10 Poor

Gwendolyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had the potential to be a great experience but the staff was unprofessional, not knowledgeable, and often ignored the guests. When we first arrived the front desk let us know our room wasn't ready that we would receive a text or email when the room was ready. After an hour and a half I got in line for another 20 minutes to find out our room was ready. I never received a email or text? The original room i booked was not available, however i was told that we would get a roll away bed...we never got it. The room was not the cleanest. Most notably the shower doors had caked on soap scum. The water in the in room tub was yellow. Our door sensor stopped working on the 3rd day. Initially, we thought our wrist bands weren't working so we went down to the front desk twice before they sent up maintenance. The night prior i called the front desk to inform that the chrome cast wasnt working. They said they would send someone no one ever came. So when maintenance came to change the battery on the door sensor we asked him to look at the chrome cast device, it was not working. He replaced the device. It stormed during our trip so being at the pool or the beach was not an option. As a result there was nothing to do during that time as everything was limited. The mini bar was not restocked daily. We went 2 days without the restock even after 3 requests. Overall there needs to be a focus on ALL customers, improvements need to be made on all cleaning efforts, and offer more act
Stayed 5 nights in Dec 2024

4/10 Poor

Deepti

Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Bapayya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were placed in room 1210 initially and our room bathroom had very pleasant smell and we requested service and maintenance team sprayed some chemical to subside the smell. When we woke up in the middle of the night we could even open the bathroom door and we used bathroom from our other family room. We went down and reported the issue around 7:30 am next day morning and we vacated the room around 8:30 am as requested by the front desk. But we did not get any room assigned until 3:30pm and we were hanging out in the lobby and dining area. This was our first day experience and it ruined our experience and left an unpleasant experience for our Cancun visit and palace hotels.
Stayed 6 nights in Dec 2024

10/10 Excellent

Chandan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, location, beach and good for family
It was fantastic stay at beach palace. Good food at various restaurants. Kids like the pool, snacks provided almost all the day e.g Nutella Creve, ice cream , chicken sandwiches etc.
Stayed 4 nights in Dec 2024

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pretty and the beach was beautiful. Food was not good. The hostest at the smokehouse very rude. None of the hot tubs worked. All cold some even had no water. Pretty disappointed since it was cold the week we came.
Stayed 6 nights in Dec 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredible.
Stayed 6 nights in Dec 2024

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Stayed 3 nights in Dec 2024

2/10 Terrible

Rose Ann Kenneth

Stayed 7 nights in Nov 2024