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City Express by Marriott Cancun

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Cancun

Outdoor pool
Exterior
Lobby
In-room safe, iron/ironing board, free WiFi, bed sheets
Room, 2 Double Beds

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Col. Centro, Cancun, QROO, 77500
  • Amerimed Hospital
    1 min walk
  • Plaza Las Americas
    1 min walk
  • Royal Yak Casino and Sports Book
    4 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive

Room options

View all photos for Room, 1 Queen Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed with Sofa bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Front of property

Krystal Urban Cancun & Beach Club

Pool
Free WiFi
Restaurant
Air conditioning
3.8 out of 5, Good, (1279)
The price is AU$133
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Krystal Urban Cancun & Beach Club

About the area

Cancun

With a stay at City Express by Marriott Cancun, you'll be centrally located in Cancun, steps from Plaza Las Americas and within a 5-minute drive of Plaza 28. .This hotel is 8.5 mi (13.7 km) from La Isla Shopping Mall and 12.3 mi (19.8 km) from Moon Palace Golf Club.

What's nearby

  • Plaza Las Americas - 1 min walk - 0.2 km
  • Dubai Palace Casino - 4 min walk - 0.4 km
  • Plaza 28 - 2 min drive - 2.4 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.5 km
  • Playa Tortugas - 8 min drive - 5.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Hooters - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Toks - ‬4 min walk
  • ‪Bandoneón - ‬1 min walk

About this property

City Express by Marriott Cancun

Hotel with a nearby private beach, steps from Plaza Las Americas
City Express by Marriott Cancun offers 128 air-conditioned accommodations with safes and hair dryers. 31-inch LED televisions come with cable channels.

Bathrooms include showers. This Cancun hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 128 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a ballroom.
A complimentary full breakfast is served daily from 6 AM to 10 AM.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6 AM–10 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 31-inch LED TV
  • TV channels

More

  • Connecting rooms available
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

City Express Cancun
City Hotel Cancun Express
City Express Cancun Hotel
City Express Cancun Hotel Cancun
City Express Hotel Cancun
City Express Cancun
City Express by Marriott Cancun Hotel
City Express by Marriott Cancun Cancun
City Express by Marriott Cancun Hotel Cancun

City Express by Marriott Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 945 reviews" "
Rating 8 - Good. 292 out of 945 reviews" "
Rating 6 - Okay. 156 out of 945 reviews" "
Rating 4 - Poor. 99 out of 945 reviews" "
Rating 2 - Terrible. 78 out of 945 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kata

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La habitacion muy simple, seria bueno las remodelaran por completo pues todo incluyendo las camas son viejas!
Stayed 1 night in Aug 2024

2/10 Terrible

Carline, Eagle Lake

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Checked out within hours.
Stayed 4 nights in Aug 2024

6/10 Okay

Melanie Christy

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very outdated compared to the pictures and it was very noticeable
Stayed 6 nights in Jul 2024

10/10 Excellent

Jean

Stayed 5 nights in Jul 2024

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Jul 2024

10/10 Excellent

Rejeanne

Stayed 1 night in Jun 2024

6/10 Okay

XUEFENG, Dongying

Stayed 2 nights in Jul 2024

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Amelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuffy. Doesn't smell good. No shuttle service, which I asked for, specifically. First I was told, yes, he will arrange for shuttle. Then, no, because of so.e federal legislation/highway something something. Terrible terrible experience.
Stayed 1 night in Jun 2024

4/10 Poor

Maria de lourdes

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
El lobby olia a axila rancia todo el día. El aire acondicionado viejisimo quebhacia mucho ruido y no enfriaba bien. La cama se sentia con humedad al igual que las sábanas y las almohadas. Lo unico rescatable es la limpieza del baño y el tamaño en general de la habitación.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The gave me a crapy horrible sofa to sleep my daughter, dirty with out blankets. It was 4 of us and they only put one towel. They guy knew the sofa (bed) condition and he did not change it or offer to change it.
Stayed 1 night in Jun 2024

4/10 Poor

Enrique

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not have transport
Stayed 1 night in Jun 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Ugly place
Stayed 2 nights in May 2024

4/10 Poor

michael

Over night
No safe to secure passport, wallet, money.
Stayed 1 night in May 2024

6/10 Okay

Rafael, Sunnyvale

Stayed 1 night in Apr 2024

8/10 Good

Bilsan

Liked: Staff & service, amenities, property conditions & facilities
Just enough for my needs
Stayed 1 night in Apr 2024

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Serves a purpose but that’s about it.
I needed a last minute room in Cancun. This hotel is basic and a bit dated, but room was clean , good A/C, WiFi and hot water. Breakfast is average, items not replenished that often and limited choice. Nevertheless, good value for the money and there is a large shopping mall opposite with extensive food outlets.
Stayed 1 night in Mar 2024

2/10 Terrible

Karla

Never got checked in bc Expedia screw it up again! There was no reservation so I had to make a new one in another hotel. I expect fully refund for this
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Stayed 1 night in Mar 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Photos are misleading. Room was very outdated. Stains on walls and floors. Front desk was unfriendly. Staff didn't say hello if you walked by. I wouldn't recommend staying here!
Stayed 2 nights in Mar 2024

4/10 Poor

Matthew

Travelled with family
Disliked: Staff & service, property conditions & facilities
Overpriced and old.
Overpriced, strange noise buzzing throughout the whole hotel, staff was not friendly. Breakfast was decent, beds were clean and mostly comfortable, and shower was hot. Plaza Las Americas with restaurants nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Jimi M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was within walking distance of commercial center and businesses. Clean rooms and Friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good safe area and has a pool hotel was very quiet
Stayed 1 night in Feb 2024

6/10 Okay

Kristina, debert

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024