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Dreams Vista Cancun Golf & Spa Resort - All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Beach/ocean view
Water park
Exterior
48-inch flat-screen TV with cable channels, Smart TV, Netflix
Surfing/boogie boarding

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
  • On private beach

Explore the area

Map
Lote I-03 Manzana 12 Supermanzana 84, Cancun, QROO, 77520
  • Ultramar Ferry Puerto Juárez
    19 min walk
  • Gran Puerto Pier
    3 min drive
  • Benito Juarez Municipal Building
    8 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    28 min drive

Room options

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Master Suite Ocean Front

  • 112 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View King

Preferred Club Honeymoon Suite Ocean View King | View from room

Preferred Club Honeymoon Suite Ocean View King

  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Golf and Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Ocean View Plunge Pool 2 Queens

  • 49.6 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

Preferred Club Deluxe Ocean View Plunge Pool King

  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Preferred Club Corner Suite Ocean View King

Preferred Club Corner Suite Ocean View King | Living room

Preferred Club Corner Suite Ocean View King

  • 69.4 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Suite Golf and Ocean View

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Family Suite Golf and Ocean View

  • 89 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Family Suite Ocean View Plunge Pool

Premium bedding, down duvets, Select Comfort beds, free minibar

Preferred Club Deluxe Family Suite Ocean View Plunge Pool

  • 96 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf and Ocean View King

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Golf and Ocean View King

  • 44.50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Family Suite Ocean View

48-inch flat-screen TV with cable channels, Smart TV, Netflix

Preferred Club Master Family Suite Ocean View

  • 156.50 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queens

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Ocean View 2 Queens

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deal of the Day

Premium bedding, down duvets, Select Comfort beds, free minibar

Deal of the Day

  • 44.50 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the area

Cancun

Located in Cancun, Dreams Vista Cancun Golf & Spa Resort - All Inclusive is by the ocean, within a 10-minute drive of Puerto Cancun Golf Course and El Meco Archaeological Site. .This all-inclusive property is 3.1 mi (5 km) from Puerto Cancun Marina Town Center and 3.4 mi (5.5 km) from Plaza Las Americas.

What's nearby

  • Ultramar Ferry Puerto Juárez - 19 min walk
  • Puerto Cancun Golf Course - 6 min drive
  • Plaza Las Americas - 8 min drive
  • Puerto Cancun Marina Town Center - 9 min drive
  • La Isla Shopping Mall - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪El Mero Mero - ‬20 min walk
  • ‪Coco Café - ‬1 min walk
  • ‪Puerto Santo - ‬20 min walk
  • ‪Blue Water Grill - ‬1 min walk
  • ‪World Café - ‬1 min walk

About this property

Dreams Vista Cancun Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 2 outdoor swimming pools
Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers 416 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Select Comfort beds feature down comforters and premium bedding. 48-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 416 air-conditioned rooms featuring free minibar items and Smart televisions. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. 48-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax and unwind with massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy local and international cuisine at Vista Prime Asado, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 8428 square feet (783 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Vista Prime Asado - Overlooking the ocean and golf course, this steakhouse specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Bluewater Grill - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Himitsu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Mi Lucrecia - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 5 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Vista Prime Asado
  • Bluewater Grill
  • Himitsu
  • Mi Lucrecia
  • Portofino

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Free water park access
  • Golf driving range
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Rock climbing
  • Shopping
  • Spa services
  • Surfing/body boarding
  • Wine-tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Free water park access
  • In-room childcare (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons with a pro
  • Golf privileges (optional)
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (8428 square feet of space)
  • Coworking spaces
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 196
  • Smooth flooring in room
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Bingo
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Select comfort bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 48-inch smart TV
  • TV channels
  • Netflix
  • Streaming services

Food and drink

  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include outdoor lighting

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Star Cancun All Inclusive All-inclusive property
Sunscape Star All Inclusive All-inclusive property
Sunscape Star All Inclusive
Sunscape Star Inclusive inclu

Dreams Vista Cancun Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 941 reviews" "
Rating 8 - Good. 216 out of 941 reviews" "
Rating 6 - Okay. 96 out of 941 reviews" "
Rating 4 - Poor. 48 out of 941 reviews" "
Rating 2 - Terrible. 56 out of 941 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Aug 2024

6/10 Okay

Heraa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gteat experience, wity great service and a dream view of tye ocean. Enjoyed every minute i apent and cant wait to be back again.
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Stayed 6 nights in Aug 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first stay at an all-inclusive resort. Would definitely recommend. Staff is very kind, area is very safe, and there’s lots to do considering it’s so close to downtown Cancun.
Stayed 5 nights in Aug 2024

10/10 Excellent

YOUNGSOO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant and activities.
Stayed 6 nights in Aug 2024

8/10 Good

Omilla

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff were very helpful and friendly. Wish it had more options to eat. The buffet as well should have a wider option. It was to basic
Stayed 6 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tina M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and the staff was very pleasant and attentive. Beach wasn’t very nice, but the pool was great with a lot of lounge chairs.
Stayed 5 nights in Aug 2024

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. There wasn’t a lot of food options and the food portions at all restaurants were small and we had to order more food with room service which were also small. The Hibachi restaurant wait line to dine was really long and the food was not good. The miso soup barely had broth in it. There was an unpleasant scent at in the morning which probably came from a brown march pond located next to the resort which you could see from the window.
Stayed 4 nights in Aug 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2024

10/10 Excellent

Thuy Duong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs and food options.
Stayed 4 nights in Aug 2024

8/10 Good

Blessing

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. The staff are super polite and accessible. The food & drinks are truly unlimited and good quality. The housekeeping was diligent in ensuring rooms were always clean. There is a swamp near the hotel that produced a lot of mosquitoes which wasn’t fun, but overall an elegant stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Kaitlyn Dee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service in this resort is outstanding they really go above and beyond to make you feel at home. Bartenders like Jose, waiters like Rueben in the Mediterranean restaurant, and the servers at the preferred club bar is the reason I would recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

Hussein, Dearborn

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
If you have any allergies this is not the place to go. We specified allergies multiple times yet we had allergens in most of our meals and they had to remake them. Also, we stayed for 7 days and we had an air condition problem in our room all 7 days. The staff was great in addressing the issues but it was very inconvenient for us.
Stayed 7 nights in Aug 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I tell you this was an AMAZING experience… that’s an understatement! The food was EXCELLENT! The staff was super friendly, accommodating and just great people . The rooftop pool is breathtaking! Jessica who works at the this area was just amazing! Jose , the bartender at club 360 on the rooftop was SUPER FRIENDLY AND AMAZING! Makes a great cucumber margarita!There is not ONE bad view from the resort ! All the restaurants were wonderful! Highly recommend this resort!! I will definitely BE BACK!! The rooftop pool view is JUST out of this world beautiful!! I could keep going but you get it!!
Stayed 4 nights in Aug 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was really nice the food was great. And the staff was very helpful. We had stayed in the corner master suite. The room had the most beautiful view of the ocean and golf course. I would like to think Rosa at the preferred check in. She was very accommodating and helpful with any accommodations we needed. Also Now the bartender made our drinks exactly how we wanted them. Top notch! The rooms was very clean but but you can see some of the wear and tear on some cosmetic things at the resort. My stay was amazing and I will highly recommend this resort for an amazing vacation
Stayed 4 nights in Aug 2024

8/10 Good

Bledar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food needs to get upgraded and the pool activities! The rest is perfect
Stayed 4 nights in Jul 2024

10/10 Excellent

Norman Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Isaak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfec.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eleazar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is about 30 min driver from Dt Town but over all great hotel
Stayed 5 nights in Jul 2024

2/10 Terrible

amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They only have two restaurants open & it’s not even all day. So much mosquitoes on this property. They have a lagoon here so nothing but mosquito attacking you at night time
Stayed 4 nights in Aug 2024

2/10 Terrible

Latasha

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I was given an anniversary special whoch covered 1 paying adult and each child was $4 each. Upon arriving i was informed i needed to pay an additional $380 to accommodate the children or I could not check into the hotel. During this stay I also contracted a bacterial infection from what i believe to be mold in the air conditioner unit and there was visible condensation leaking from the ac unit onto the floor. I was left with laryngitis prior to checking out of the facility and had no voice and a sore throat the remainder of the week. I was also forced into a 90 minute timeshare presentation in which i wasnt comfortable partaking in.
Stayed 2 nights in Jul 2024