4/10 Poor
Glenis G.
24 Oct 2024
Great Property, but Communication Could Be Improved
I had a trip to Cancun planned for about six months, and it was going to be a special one, as it would have been my girlfriend's first time traveling by air. We chose this location to ensure the flight wasn’t too long, making it a great introduction to air travel. Unfortunately, we discovered at the airport that her passport had expired, and we couldn’t take the trip.
I completely understand that it was too late for a cancellation or refund according to VRBO’s policies, and I wasn’t expecting one. However, I reached out to the host to explain the situation and to inform them that we wouldn’t be staying at the property. I hoped for a response, maybe even some sort of goodwill gesture considering we had planned to stay for 10 days. Sadly, I didn’t receive any reply at all, not even a quick note acknowledging my message.
While I understand that terms are terms, it would have been nice to experience a bit of understanding or humanity in this situation. A simple reply would have made all the difference, and perhaps even a small percentage back would have left me with something positive to say about the host. Unfortunately, the lack of response left me disappointed.
Glenis G.
Stayed 10 nights in Oct 2024