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Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Urban Cancun & Beach Club

Front of property
Outdoor pool, pool umbrellas, pool loungers
Exterior
Krazy Non Refundable (Free Beach Club Access)
Daily buffet breakfast (MXN 345 per person)

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Room service

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    5 min walk
  • Amerimed Hospital
    10 min walk
  • Royal Yak Casino and Sports Book
    13 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access)

Junior Suite, 1 Bedroom (Free Beach Club Access)

  • 100 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Residence Inn by Marriott Cancun Hotel Zone

Pool
Breakfast included
Pet-friendly
Parking included
4.4 out of 5, Excellent, (2290)
The price is AU$314
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Residence Inn by Marriott Cancun Hotel Zone

About the area

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, just a 5-minute walk from Plaza Las Americas and within a 5-minute drive of Plaza 28. .This hotel is 8.1 mi (13 km) from La Isla Shopping Mall and 2.9 mi (4.6 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Plaza Las Americas - 5 min walk
  • Dubai Palace Casino - 16 min walk
  • Plaza 28 - 2 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Ultramar Ferry Puerto Juárez - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, a short walk to Plaza Las Americas
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: MXN 345 for adults and MXN 173 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurante Aquamarina
  • Lobby y Sushi Bar

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Business centre
  • Meeting rooms - 9

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 523 out of 1264 reviews" "
Rating 8 - Good. 310 out of 1264 reviews" "
Rating 6 - Okay. 178 out of 1264 reviews" "
Rating 4 - Poor. 120 out of 1264 reviews" "
Rating 2 - Terrible. 133 out of 1264 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

4/10 Poor

Alejandro

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
not Worth it!!
Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Berline

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Diana

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Nicolas

Liked: Cleanliness
Excelente ubicacion, a pasos del mall Americas con muchas opciomes para comprar y comer. El hotel es un tanto antiguo pero cumple su funcion. Tiene una piscina buena y buen parking. Lo mas destacable es su ubicacion y la relacion precio-calidad.
Stayed 3 nights in Aug 2024

2/10 Terrible

SuNa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website. We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there. Here are the reasons why we left and needed a refund: -Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping. -We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.) -There was a big stain right above us on the bed that looked really gross. (See photos) -There were small stains on the bed sheets and the towels also were not clean. (See photos) -We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo) -the curtains were see throug
Stayed 6 nights in Aug 2024

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Yevgeniya

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
Stayed 2 nights in Aug 2024

8/10 Good

EDNA, Bayonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too long to check in. The room smelled
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Patricio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Jul 2024

10/10 Excellent

joanna, hamilton

Ok
Stayed 1 night in Jul 2024

6/10 Okay

Philip

Stayed 2 nights in Jul 2024

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

GILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

miguel

Travelled with family and small children
Disliked: Cleanliness
Bed sheets stink and dirty. I had to asked to be removed and replaced
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerardo

Stayed 3 nights in Jul 2024

8/10 Good

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok.
Stayed 3 nights in Jul 2024

8/10 Good

Phill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, the lady at the reception was in a bad mood and received me badly.
Stayed 4 nights in Jul 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service
No tienen nevera.
Stayed 2 nights in Jul 2024

10/10 Excellent

Julissa, ORLANDO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Nereida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Hugo

Stayed 2 nights in Jul 2024