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Krystal Urban Cancun & Beach Club

3.5 star property

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Krazy King Non Refundable (Free Beach Club Access) | City view
Lobby sitting area
Business centre
Front of property - evening/night

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

Map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪5 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

Krazy King Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
  • Free WiFi
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The price is AU$159
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includes taxes & fees
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About the area

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, just a 5-minute walk from Plaza Las Americas and within a 5-minute drive of Plaza 28. .This hotel is 8.1 mi (13 km) from La Isla Shopping Mall and 6.7 mi (10.8 km) from Gaviota Azul Beach.

What's nearby

  • Plaza Las Americas - 5 min walk - 0.4 km
  • Dubai Palace Casino - 16 min walk - 1.3 km
  • Plaza 28 - 2 min drive - 1.7 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km
  • Playa Tortugas - 8 min drive - 4.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Guadalupana - ‬2 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, a short walk to Plaza Las Americas
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 548 out of 1238 reviews
Rating 8 - Good. 283 out of 1238 reviews
Rating 6 - Okay. 175 out of 1238 reviews
Rating 4 - Poor. 103 out of 1238 reviews
Rating 2 - Terrible. 129 out of 1238 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

kianie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good review is the buffet was pretty good but the fact the entry door to our room was broken and didn’t close unless pulled was sketchy. Our bathroom door was consistently locking us in and wouldn’t open. The sheets were stained as well as the towels.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ishmael

Stayed 2 nights in Jan 2025

4/10 Poor

Robert

Travelled with partner
No fridges , no ice machines No outside food or drinks by pool Towels very old No face cloth ,beds uncomfortable Extremely small tv, Needs updating badly
Stayed 27 nights in Dec 2024

10/10 Excellent

Johan Enrrique Murillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it so much my time in there.
Stayed 6 nights in Jan 2025

6/10 Okay

Beatriz

Travelled with family
Stayed 2 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

DENIS

Liked: Cleanliness, staff & service
Too far from beach
Stayed 7 nights in Jan 2025

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old and run down. Have had to get new keys 6 times in 2 days. No wash cloths available. Towels are old and freyed. Shower floor was slippery as ice very dangerous. Have to get towels for the pool at front desk and there is always a long line. No service at the pool bar
Stayed 2 nights in Jan 2025

8/10 Good

Karla, Chaparral

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

2/10 Terrible

Sherin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 2 nights in Dec 2024

8/10 Good

Amjad, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was delayed by almost an hour due to high occupancy and this was inconvenient, but probably rare. Otherwise, I liked it a lot. I was on the 11th floor with a King bed. The view was amazing. And the bed was extremely comfortable. I am still thinking of the bed, 12 hours after checkout. The towels were also excellent. And I can confirm that it was spotless clean.
Stayed 1 night in Jan 2025

4/10 Poor

clara

Travelled with family
Disliked: Amenities, property conditions & facilities
We’ve stayed at this place before due to the location, we’d had OK rooms, we understand it’s not an upscale hotel however this time the check in took forever, front desk wasn’t very helpful and it was just us and another party, the room was outdated, the whole property needs an urgent update. The cleaning and restaurant staff were lovely.
Stayed 4 nights in Dec 2024

8/10 Good

Zulma

Stayed 1 night in Dec 2024

10/10 Excellent

Luis Antonio Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe more items for breakfast ( fresh fruit) every time I came down to eat breakfast, no more fresh fruit, and restock the buffet for breakfast is 10:00am is empty when the buffet is until 11:am. Other than that everything is pretty nice.
Stayed 6 nights in Dec 2024

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an expert in real estate and resort management. Thé staff at Krystal urban Hotel did a great job from upgrading the room to great cleaning services. It is much recommended as it is also in downtown where it is close to several restaurants and also they offer a beach access at the hotel zone.
Stayed 7 nights in Dec 2024

2/10 Terrible

Alain

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff Property pictures misleading Old furniture Dirty WC Dirty Room Bad parking management
Stayed 1 night in Jan 2025

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price. Lots to do and see around the property
Stayed 1 night in Dec 2024

8/10 Good

sandy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It needs an update it looks old the cleaning lady's try there best to keep it clean but its just outdated.
Stayed 6 nights in Dec 2024

10/10 Excellent

OZAN

Stayed 2 nights in Dec 2024

2/10 Terrible

Arie

Stayed 1 night in Dec 2024

8/10 Good

Ishrat

Stayed 1 night in Dec 2024

8/10 Good

Zulma

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

rene

Stayed 1 night in Aug 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
decent place
Stayed 10 nights in Oct 2024