Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby sitting area
Exterior
Lobby sitting area
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    ‪4 min walk‬
  • Marlin Beach
    ‪5 min walk‬
  • Hotel Zone Beaches
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

Cancun

Located in Cancun (Zona Hotelera), Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is within a 10-minute walk of La Isla Shopping Mall and Hotel Zone Beaches. .This all-inclusive hotel is 3.6 mi (5.8 km) from Iberostar Cancun Golf Course and 5.2 mi (8.4 km) from Delfines Beach.

What's nearby

  • Kukulcan Plaza Shopping Mall - 4 min walk
  • Marlin Beach - 5 min walk
  • Cancun Interactive Aquarium - 7 min walk
  • La Isla Shopping Mall - 7 min walk
  • Gaviota Azul Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Duna Pool Bar - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 428 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a hair salon.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Lifeguards on-site

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body wraps
  • Massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2246 out of 3260 reviews
Rating 8 - Good. 571 out of 3260 reviews
Rating 6 - Okay. 246 out of 3260 reviews
Rating 4 - Poor. 81 out of 3260 reviews
Rating 2 - Terrible. 116 out of 3260 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aline

Travelled with partner
Liked: Staff & service, property conditions & facilities
I mean —words can’t explain how much I loved this place . The cleanness spotless , the food amazing , from check in to check out was amazing if I could I would give 10000 stars . I definitely recommend to anyone wanting to come to Cancun.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are very friendly and so helpful ! Highly recommend. Service throughout is outstanding. Spotless throughout. Great experience!!!
Stayed 4 nights in Nov 2024

8/10 Good

Mayra, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

JAMES, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and very clean. Food was excellent. Entertainment was disappointing there were at least 3 nights of our week long stay where there was nothing in the evening at the resort, we have stayed a number of times at RIU las americas and always enjoyed our evenings with amazing shows. The new schedule with the RIU parties were not for us and saw numerous other guests disappointed as well with that as the only entertainment option. Daily pool entertainment was not good pretty much consisted of volley ball and aerobics. Had poor service at the Japanese restaurant,asked waiter for an additional appetizer and was ignored only to find the same options were at the buffet and could have been accommodated especially since we spent the extra money for elite status.
Stayed 8 nights in Nov 2024

10/10 Excellent

Mehdi

Liked: Cleanliness
Stayed 6 nights in Oct 2024

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Nov 2024

10/10 Excellent

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel good food .beach great
Stayed 8 nights in Nov 2024

2/10 Terrible

Yue

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
During my stay at Riu Palace Kukulkan, I experienced a horrifying incident that showcased the hotel’s complete negligence and lack of concern for guest safety. On Saturday, November 16th, at the Neon Party, I was severely injured due to the reckless actions of another guest. This individual picked me up without my consent, placed me on their shoulder, and fell backward while carrying me. My head struck a doorframe, and I landed face-first on the ground. This resulted in over 20 stitches to my head, a significant bruise on my cheek, the loss of one front tooth, and fractures to three others. I am now unable to chew or eat properly. While the hotel staff arranged for an ambulance, they failed to take any further action. They did not notify the police, stop the individual responsible, or assist when my friend and I tried to involve law enforcement ourselves. Despite my injuries, the staff refused to provide a translator or help with a wheelchair to facilitate filing a police report, even though the police station was just a few minutes away. To make matters worse, the hotel allowed the attacker to flee. This lack of urgency and responsibility likely gave the individual enough time to leave the country. The hotel’s failure to act promptly and appropriately in such a serious situation is completely unacceptable. Riu Palace Kukulkan is not a safe place to stay, and their response to this incident has been appalling. I would never return to this hotel or any Riu property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the RIU!!! The staff was amazing… Ishmael, Gil, Susan, Oscar, Ariel, Johnny, Rudolfo, and so many many more beyond amazing!!! Lifeguards were beyond fabulous and we saw them in action taking care of someone who needed help!!! Sooo impressed. The house keeping was great…such sweet ladies and the groundskeepers kept the RIU so beautiful. Every staff member you encountered smiled and greeted you. We had a great time walking around and the beach pkg was sooo beautiful… we had a fabulous time with our bodyboards and we loved spending time at the pool as well. The food was great and it is really hard to pick a favorite…. We enjoyed it all. The room we had was spectacular and the view was breathing taking!!! We cannot wait to go back next year!!! Thank tou so much for making this a wonderful trip for us!!!
Stayed 10 nights in Nov 2024

8/10 Good

EJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being There > Getting There
For an all-inclusive resort at the rate we paid, it feels silly to have any complaints. The beach area is expansive, the staff is wonderful, the food is at the average level for all you can eat fare, and it rarely feels too crowded. There are some things to take note of. On thr livelier nights, tou hear everything outside the window and outside the door. The room design is...curious. These rooms are made with couples and singles in mind. There is limited privacy for a shower and almost none for taking a bath. If you are sharing a room with a friend instead of a partner, it can get awkward at times. The major issue we had with the resort was noth about being there, but getting there. We filled out the form for the shuttle but never received a confirmation. Trying to confirm between the hotel and shuttle company was arduous as best. My companion was not on the list and even when I was on the list, they said they didn't have space for me. Not the way to start the trip, but once we got there, it was a great experience, even with inclement weather. I would recommend.
Stayed 3 nights in Nov 2024

2/10 Terrible

Yue

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
During my stay at Riu Palace Kukulkan, I experienced a horrifying incident that showcased the hotel’s complete negligence and lack of concern for guest safety. On Saturday, November 16th, at the Neon Party, I was severely injured due to the reckless actions of another guest. This individual picked me up without my consent, placed me on their shoulder, and fell backward while carrying me. My head struck a doorframe, and I landed face-first on the ground. This resulted in over 20 stitches to my head, a significant bruise on my cheek, the loss of one front tooth, and fractures to three others. I am now unable to chew or eat properly. While the hotel staff arranged for an ambulance, they failed to take any further action. They did not notify the police, stop the individual responsible, or assist when my friend and I tried to involve law enforcement ourselves. Despite my injuries, the staff refused to provide a translator or help with a wheelchair to facilitate filing a police report, even though the police station was just a few minutes away. To make matters worse, the hotel allowed the attacker to flee. This lack of urgency and responsibility likely gave the individual enough time to leave the country. The hotel’s failure to act promptly and appropriately in such a serious situation is completely unacceptable. Riu Palace Kukulkan is not a safe place to stay, and their response to this incident has been appalling. I would never return to this hotel or any Riu property.
Stayed 6 nights in Nov 2024

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's the 2nd time we've been to this resort and it was as amazing as the 1st! Cant wait to come back again!
Stayed 10 nights in Nov 2024

10/10 Excellent

Albano

Liked: Cleanliness
Great stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Founaise

Stayed 2 nights in Jul 2024

10/10 Excellent

Vivian Del Carmen, Yonkers

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilita is exceptional wonderful service and hospitality. Loved the stay room are well kept I give it a 10/10
Stayed 3 nights in Nov 2024

10/10 Excellent

Camille

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!!!
What a beautiful resort! Very clean and the staff was so friendly! Food was great. We loved it!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for vacationing
Stayed 4 nights in Nov 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, so this is an almost brand-new hotel (2022) on a great stretch of Beach. I have stayed in the hotel zone since 1987 at almost every hotel. The only thing that could be larger was the Spa. But the steam and plunge pools were included. We did upgrade to the Elite club. Which gave you a better view, a private pool, a special restaurant, and top shelf alcohol. This is a very good hotel and a great value. If you are looking at Secrets the Vine or the Iberostar coral level, I would encourage you to give RIU a shot. Note: there are a few hotels on the beach that are either closed or being renovated. Across the street is the Isla mall if you like Ultra-Premium shopping.
Stayed 6 nights in Nov 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, food and pool!
Stayed 4 nights in Nov 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Nov 2024