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Waldorf Astoria Cancun

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
Terrace/patio
Lobby
Beach/ocean view
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Breakfast available
  • Spa
  • Parking available

Explore the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    11 min drive
  • Moon Palace Golf Club
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

  • 156 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View (Parlor)

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

View from room

Suite, 1 King Bed, Ocean View (Parlor)

  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Ocean View

  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front

In-room safe, blackout curtains, iron/ironing board

2 Bedroom Ocean Front

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Oceanfront (Swim up)

  • 63 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

View from room

Suite, 2 Bedrooms, Oceanfront

  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Ocean View

  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

Shower, towels

Suite, Oceanfront (Master Suite, Swim up)

  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, Oceanfront (Master Suite, Swim up)

  • 156 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Oceanfront (Swim up)

  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Partial Ocean View

  • 63 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

Shower, towels

Suite, 1 King Bed (Amai)

  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

Shower, towels

Suite, 1 King Bed (Riviera)

  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

  • 96 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

JW Marriott Cancun Resort & Spa

Pool
Hot tub
Spa
Kids pool
4.6 out of 5, Wonderful, (1004)
The price is AU$654
for 1 night
includes taxes & fees
18 Dec - 19 Dec
JW Marriott Cancun Resort & Spa

About the area

Cancun

With a stay at Waldorf Astoria Cancun in Cancun, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and Arrecife de Puerto Morelos National Park. .This beach resort is 17.8 mi (28.6 km) from La Isla Shopping Mall and 13.7 mi (22.1 km) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Xoximilco - 11 min drive
  • Moon Palace Golf Club - 13 min drive
  • Petempich Bay - 17 min drive
  • Puerto Morelos Beach - 22 min drive
  • Riviera Cancun Golf Resort - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬16 min drive
  • ‪Cusco - ‬17 min drive

About this property

Waldorf Astoria Cancun

Luxury resort on the beach, with 2 outdoor swimming pools
Waldorf Astoria Cancun offers 173 accommodations with private plunge pools and safes. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Treat yourself to a stay in one of the 173 guestrooms, featuring private plunge pools and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Event facilities at this resort consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waldorf Astoria Cancun has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 20 per night)
  • Valet parking on site (MXN 28 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 700-1400 for adults and MXN 350-1400 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free cots/infant beds

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Firepit
  • Outdoor furniture

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 119
  • Hand-held shower head
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 81
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Private plunge pool
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Self parking fee: MXN 20 per night
  • Valet parking fee: MXN 28 per night
  • Pet fee: MXN 1500 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Waldorf Astoria Cancun Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 82 reviews" "
Rating 8 - Good. 8 out of 82 reviews" "
Rating 6 - Okay. 3 out of 82 reviews" "
Rating 4 - Poor. 2 out of 82 reviews" "
Rating 2 - Terrible. 4 out of 82 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

M

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Ilse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
Stayed 3 nights in Aug 2024

10/10 Excellent

Damon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
Stayed 7 nights in Aug 2024

10/10 Excellent

Craig E

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Cynthia Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.
Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
Stayed 8 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

VISHAL N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ifeanyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos
Stayed 2 nights in Feb 2024

4/10 Poor

alejandra

Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t regret!
My trip was amazing. I will be definitely going back with my entire family.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful vacation. Amazing service and hospitality! Can’t wait to come back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Property conditions & facilities
Beautiful hotel with impeccable service
Stayed 3 nights in Dec 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel, Coral Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waldorf Astoria made our first visit to Cancun one to never forget. I booked this hotel because I wanted to have a great experience and share it with my girlfriend. Needless to say, we did not expect the property to deliver beyond our expectations. From the moment we arrived, we were greeted by incredible courteous staff that welcomed us and provided a seamless check-in experience. We were offered a courtesy drink while we waited to be checked in, we got a fantastic guava drink. Then we were given a small tour around the property before being escorted to our room. The room was spotless, it was spacious with a beautiful ocean view and a small jacuzzi that had direct access from and to the shower. We tried most of the restaurants in the hotel and even the spa. The food was delicious, and all the staff who assisted us were very professional and friendly. I wish I could mention every single person but special thanks to Dimitri, Omar, Abraham, Andrea, and all the spa attendants and technicians. We will come back.

8/10 Good

Supan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
Stayed 4 nights in Dec 2023