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The hotel was vey neat, bed and pillows very comfortable. In addition to that, that host was amazing, he was charming and caring. We felt at home! We will definitely come back.

Almost everything about the hotel was excellent; Staff - genuinely friendly. Big shout out to Carlos, the courtesy shuttle driver. Location relative to ski slopes Room Ski lockers The only source of disappointment was the evening meals. Generally the main course(s) offered were adequate, though sometimes on the smaller size. Last night however, the meal arrived cold. This leads me to believe that the meals are pre-prepared and then microwaved for serving which is not what I would expect. Also, the main restaurant does not serve coffee for dinner/after dinner - one is expected to go to the bar and pay for this.

Hotel is in excellent condition and have great rooms. However, we were not satisfied with the overall service level at the Hotel. First we were not able to get a table in the main restaurant for dinner despite attempting to book several days in advance, this meant we were stuck with the buffet/ala carte option in the other restaurant. From the looks of it, it seems fine, however the taste was just not there at all in any of the dishes. The fish for main courses was way undercooked, and the meats were very cheap cuts and far from tender. In addition the level of service in regards to the ski lockers was undesirable and cost us a lot of time.

excellent location and perfect for skiing

The hotel manager and employees are not doing their jobs. No towels changed in the room even if we left the dirty ones on the floor, the hotel manager or any employee didn't know how the room safe worked, the fridge in the room wasn’t working and was replaced just the last day. Even so re s we, when we complained the hotel manager said it was our fault. All other people at the hotel were paying much less because they didn’t book through Expedia. The hotel manager said that they couldn’t adjust the price and I never receive the bill or receipt but I was charged automatically instead of charging my credit card in front of me at check out.

Beds and pillows very comfortable. Large room. Staff very helpful and friendly.