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Hotel Cartagena Dubai

4.0 star property

Photo gallery for Hotel Cartagena Dubai

Front of property
Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
Superior Ocean View
Daily buffet breakfast (COP 45000 per person)
Superior Ocean View | Beach/ocean view

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Breakfast available
  • Spa
  • Parking included

Explore the area

Map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Plaza Bocagrande Commercial Center
    ‪6 min walk‬
  • Rio Cartagena Casino
    ‪11 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 43.0 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Ocean View

Superior Ocean View

Superior Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master Suite Ocean View

Master Suite Ocean View

Master Suite Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

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Estelar Cartagena de Indias Hotel

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (1148)
The price is AU$324
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Estelar Cartagena de Indias Hotel

About the area

Cartagena

With a stay at Hotel Cartagena Dubai in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 4-minute drive from Clock Tower. .This beach hotel is 1.4 mi (2.2 km) from Castillo Grande Beach and 1.6 mi (2.5 km) from Cartagena de Indias Convention Center.

What's nearby

  • Bocagrande Beach - 1 min walk
  • Clock Tower - 4 min drive
  • Cartagena de Indias Convention Center - 4 min drive
  • San Felipe de Barajas Castle - 5 min drive
  • Castillo Grande Beach - 20 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Crepes & Waffles - ‬2 min walk
  • ‪Morena Marisqueria - ‬1 min walk
  • ‪La Brioche - ‬4 min walk
  • ‪El Gran Pandebono - ‬4 min walk

About this property

Hotel Cartagena Dubai

Beach hotel with outdoor pool, near Bocagrande Beach
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
Make yourself at home in one of the 244 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Treat yourself with body treatments and facials. You're sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a sauna. Additional features at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Cartagena? This hotel has 1615 square feet (150 square meters) of space consisting of a conference center and 2 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Hotel Cartagena Dubai has a restaurant on site.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free extended parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge) up to 3 metres
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: COP 45000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Arcade/games room
  • Children's pool
  • Full-sized fridge
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (1615 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool sunloungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • 40-inch smart TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 121 out of 478 reviews
Rating 8 - Good. 96 out of 478 reviews
Rating 6 - Okay. 94 out of 478 reviews
Rating 4 - Poor. 67 out of 478 reviews
Rating 2 - Terrible. 100 out of 478 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
that room have bug my wife got bites not clean
Stayed 4 nights in Nov 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay would not have been complete without Oscar at the pool bar..very abreast with issues and very helpful.If you hapoen to be at the hotel Contact Oscar he would take care of you.
Stayed 3 nights in Nov 2024

2/10 Terrible

Bijoy

Disliked: Staff & service
Poor service, will not recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Good
Stayed 3 nights in Sep 2024

6/10 Okay

Dermiss

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

cande

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked Expedia to help me recover my money the second day I was at this place. I don’t think it should be included in any of your listings as a place to go. It’s very expensive, and it needs to be closed down. It’s very, very gross
Stayed 5 nights in Aug 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 4 nights in Aug 2024

10/10 Excellent

Armando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close toeverything
Stayed 4 nights in Aug 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2024

2/10 Terrible

J. Luis Cuauhtemoc Tovar

Disliked: Cleanliness, staff & service, property conditions & facilities
The view was excellent, but rest was very poor
Stayed 8 nights in Jul 2024

2/10 Terrible

Mayra, Fort Detrick

Poor Food, and no hand Towels and no wash clothes
Stayed 5 nights in Jul 2024

6/10 Okay

Marlyn, Rockville

Liked: Cleanliness, amenities
House keeping needs more attention. There were some areas that were not cleaned, or were moldy. Food served at the buffet was good, but portion sizes were small and limited. Staff were nice enough but not friendly/inviting. The elevator doors close too sudden and quick, which is a hazard. The pool area are very small for a big hotel.
Stayed 5 nights in Jul 2024

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would never visit again this property and place.
Stayed 3 nights in Jul 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you home ,love you guys for your great services
Stayed 2 nights in Jul 2024

4/10 Poor

JHON FRANCIS

Liked: Cleanliness
Stayed 2 nights in Jul 2024

6/10 Okay

sarah

Travelled with family and small children
Liked: Cleanliness, amenities
The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Josie-Elise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!
Stayed 2 nights in Jul 2024

8/10 Good

Isabell

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice.
Stayed 6 nights in Jun 2024

2/10 Terrible

Furtuna, Aurora

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is by far the worst hotel I ever ever been in my life! I regret paying for it! The breakfast was horrible. The whole restaurant was extremely dirty.
Stayed 1 night in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 11 nights in Jun 2024

6/10 Okay

Patricia Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Personal us very friendly and helpful We had a superior suite overlooking the ocean, very big but not much storage space for arranging ours clothes
Stayed 7 nights in Jun 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
if i were guessing, it felt like what dubai was like 300 years ago..... there are a lot better options.
Stayed 2 nights in Jun 2024

2/10 Terrible

cameron

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Worst Customer Service Ever! Had a booking error that was supposed to be for 3 but was mistakenly booked for just 1. After sitting on the phone with Expedia for over an hour, Expedia after several attempts to contact the hotel to correct the error could not get them to pick up the phone, or respond to emails. This all while we are literally standing in front of the receptionist at the front desk. After the unsuccessful attempts by Expedia, they stated we had to handle directly with the hotel staff. The staff including manager said it was not their fault that the error happened and we had to pay extra for the 2 additional people, no problem. Well we asked how much it was, and turns out it was the same price to get an additional room. So, we decided to just book the extra room. The receptionist stopped to no end to try and convince us to just pay extra to have the 2 additional persons added to the original booking, but if it’s the same price for an extra room why not book the extra room? After finally getting the extra room paid for, we were given the keys. We get the the original booked room, there were 3 king beds…. As if the original booking was actually for 3 people. Continue to the second booked room, key doesn’t work.We go down stairs to make manager aware that the key does not work, she gives us a manual key,that key doesn’t work.Get a new room,then that key didn’t work. Not enough characters to explain rest,but didn’t check in officially until 7:30pm.Terrible experience
Stayed 5 nights in Jun 2024