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Hotel Fenix Beach Cartagena

4.0 star property

Photo gallery for Hotel Fenix Beach Cartagena

Property entrance
Family Villa | Living area
Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area | Balcony view
Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area | Living area
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Breakfast included
  • Bar
  • Spa

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Cartagena de Indias Convention Center
    ‪101 min walk‬
  • Clock Tower
    ‪97 min walk‬
  • Bocagrande Beach
    ‪36 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪29 min drive‬

Room options

View all photos for Superior Bungalow

Superior Bungalow

Superior Bungalow

  • 48 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

  • 65 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • Ocean view
  • Sleeps 9
  • 3 King Beds and 1 Twin Bunk Bed

View all photos for Standard Bungalow

Standard Bungalow

Standard Bungalow

  • 24 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

  • 130 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Villa

Family Villa

Family Villa

  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

  • Sea view
  • 80 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

Deluxe Bungalow, 1 King Bed with Sofa bed, Garden View, Garden Area

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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The price is AU$205
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About the area

Cartagena

With a stay at Hotel Fenix Beach Cartagena in Cartagena, you'll be 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach. .This beach hotel is within the vicinity of Port of Cartagena and Cartagena de Indias Convention Center.

What's nearby

  • Playa de Punta Arena - 1 min walk - 0.1 km
  • San Fernando Fort - 11 min drive - 5.3 km
  • Bocagrande Beach - 36 min drive - 11.0 km
  • El Laguito Beach - 38 min drive - 13.0 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 29 min drive

Restaurants

  • Las Chivas Restaurant
  • Charlie’s Coffee
  • Intriga Tropical
  • Altoque
  • Restaurante Santander

About this property

Hotel Fenix Beach Cartagena

Beachfront, with full-service spa
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages.
Make yourself at home in one of the 16 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite at the hotel's beachfront bar/lounge, which features an ocean view. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the beach bar or the poolside bar. A complimentary full breakfast is served daily from 8 AM to 10 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 8 AM and 10 AM. A complimentary manager's reception is offered each day.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 244 out of 403 reviews
Rating 8 - Good. 92 out of 403 reviews
Rating 6 - Okay. 29 out of 403 reviews
Rating 4 - Poor. 15 out of 403 reviews
Rating 2 - Terrible. 23 out of 403 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lucas

Travelled with partner
Disliked: Cleanliness, staff & service
The place has potential but it’s not quite there yet. Our room was at the back of the property behind a unit that was being built and worked on so we had to walk through a construction area. The room was plain and almost seemed like an afterthought. No character like the other rooms. We complained about our room to no response. The rooms were supposed to be cleaned throughout the day and by 4:30pm ours was still not done. We ended up telling them not to worry about it. No apology from them. At night it looks great with all the lights around the property. The food was good and breakfast was as well. It seemed there was no manager or someone of authority to discuss issues which was weird. I personally wouldn’t go again
Stayed 2 nights in Jan 2025

6/10 Okay

OMAR R

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La habitación es ideal, el servicio es muy pobre, hay ciertos colaboradores que les falta mucho en servicio, para el precio que pague por la habitación el servicio fue muy deficiente, la comida tambn tiene mucho por mejorar
Stayed 2 nights in Jan 2025

10/10 Excellent

Argeliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very comfortable. The people were very nice and the food was amazing. A perfect stay for a couple.
Stayed 2 nights in Jan 2025

8/10 Good

Erika

Stayed 1 night in Jan 2025

2/10 Terrible

Andrei, Staten Island

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne place pour relaxer

Belle escapade tranquille Il a rien a faire sur l’ile alors c’est vraiment pour relaxer .Nourriture superbe,service superbe .
Stayed 3 nights in Dec 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Family reunion

The best place to disconnect and relax
Stayed 4 nights in Oct 2024

10/10 Excellent

PITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pasamos increíble en nuestra estancia, todo el equipo es muy amable, la comida es muy rica, las habitaciones son muy lindas y limpias, definitivamente regresaré pronto!
Stayed 2 nights in Oct 2024

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I traveled with two kids and my husband. We stayed in the family villa. It was perfect we had two rooms and a living room with TVs and Netflix. We also had AC which was amazing when you wanted to cool off. Our villa had a private pool which was the best part. The kids loved it. The rooms were clean when we got there and everyday they would come and do our beds and clean. I just wished they would put fresh sheets but they would use the same ones and just made the bed. The hotel has loud music from 10am until late at night so if it’s something you don’t like don’t stay here. We didn’t mind it. The big pool was just ok nothing special. I recommend getting lounge chairs. Lots of cute dogs and cats. The staff was ok except Fabio who was amazing always smiled and was quick with responding to our needs. The food was just ok, nothing special. I wished they had more options and had a small store for small snacks. I recommend getting more activities for your guest. There’s really nothing to do other than lay out by the beach and swim in the pool. I would definitely stay here again but less days maybe one to two nights.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una escapada de playa muy deliciosa! Totalmente recomendado
Stayed 1 night in Sep 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the service was great. The villa I stayed in was superb. The food was amazing as well.
Stayed 5 nights in Sep 2024

10/10 Excellent

Estefania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La suite de Fenix es muy linda y el lugar muy chevere, pero lo que más nos gustó fue el staff, todos muy amables, y complacientes, en especial Fabio. Nos vamos muy felices con la estadía. Algo buenísimo es la comida, todo era rico, importante cuando estás en un isla
Stayed 3 nights in Aug 2024

10/10 Excellent

Badre

Stayed 1 night in Sep 2024

8/10 Good

johanny, Pawtucket

Travelled with partner
Liked: Cleanliness, staff & service
If you are flying before 6a you need to look for your own trasportation from out of the island
Stayed 4 nights in Jul 2024

10/10 Excellent

Badreddine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
only good points were the good was excellent and one concierge stood out, Fabio. From my arrival at the boat launch to my departure my entire experience was bad. Fenix boat crew leaving to the resort flat out told me i needed to tip him for the rwo carry on bags. every single server had his hand out for everything. paid for a specual girlfriend dinner with a cake,candles and evetything. none of that happened. service at the dinner was lousy, we had to keep getting up to find our server. the entire resort was dirty and in need of maintenance. paint peeling everywhere. we had a special suite reserved, we did not get what was in the pictures. room smelled of mold and no hot water. paint peeling on walls along with mold in the room. beach was dirty with trash and the water was trashy with gasoline from the harbor. over all, lousy 3 day trip. for what they charge for everything one would think it would be nicer and like the pictures.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff were outstanding. Abrahim, Luis the bartendar, my dudes Vidal and Oscar, larso, yoder, roder, i could go on i recommend this place 1 million times will be back again next year
Stayed 2 nights in Aug 2024

10/10 Excellent

Clynton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

JULIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rustic hotel at the beach! The food is delicious!
Stayed 2 nights in Aug 2024

8/10 Good

Kirsten

Travelled with group
Liked: Room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin duda alguna el hotel es maravilloso !! El menú es fenomenal a mi me encantó todo la playa es linda y los masajes son excelentes, me encantó bailar y hacer actividades con las guest no puedo dejar de mencionar que la habitación muy limpia y confortable la piscina espectacular El personal muy amable
Stayed 1 night in Jul 2024

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo ! Es un lujo estar allí Las actividades que hacen todo los días Además la habitación impecable, recepción muy amable y guest marravillosa
Stayed 1 night in Jul 2024