2/10 Terrible
Isiah
1 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely disgusting. The carpet was completely ripped out of the halls and there was dog crap on the floor. I had to change rooms twice and then ultimately change hotels altogether. The first room, the floor was completely sticky and there were bugs everywhere. The staff told me that the cleaners were off for the night so he had to change me rooms. The second room was even worse. There was black mold in the shower. The floor was rotting out. The AC unit was taped to the wall. The smoke detector was nowhere to be found. When I spoke to staff, they advised me to reach out to Hotels.com for a refund, when I did, Hotels.com stated that this hotel was refusing a refund. Thank God, I’ve taken pictures and videos. This needs to be reported to the health department and building commissioner, and I’m doing just that. The hallways and stairwells that did still have carpet had Q-tips and dirt all over them. Instead of the Night Shift staff doing anything, they were braiding each other’s hair in the laundry room. This is not a hotel. This is a crack motel.
Do not stay here!
Isiah
Stayed 2 nights in Sep 2024