Hotel advertises that it has WiFi BUT DOES NOT HAVE WIFI. When confronted, the staff claims there is some kind of construction going on up there, pointing to the sky, and claim that there is no WiFi for the next X days. The number of days always happens to coincide with the number of days the client is staying there.
It is located too far from Ajijic and Chapala to conveniently attend appointments & whatever there. The highway is not in good condition. OK to travel in daytime but brutal at night as lane markings are faded and it is difficult to tell where the right edge of the highway is located. The highway traffic is a constant noise at the hotel.
The breakfast is good, substantial and reasonably priced.
Room cleanliness is perfect.
The pool is pleasant and clean. Not sure about availability of pool towels.
The hotel has seen better days and seems to be trying to survive on its past glories.
Security is good.
Room layout is awkward but cannot be changed as the beds sit atop poured concrete pedestals. They are double bed size, a bit small when the general standard in hotels these days is queen size.
There is no safe deposit box in the rooms.
There is no telephone in the rooms.
Parking is on the cobblestone street outside the hotel.
They advertise about 20 TV channels, but have only 4 available. None in English.
As an international hospitality facility, more staff should learn a few basics in English, French, German, and whatever other frequent guest languages.