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Mercure Chester Abbots Well Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
In-room safe, desk, iron/ironing board, free cots/infant beds
Reception
Indoor wedding
Garden

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Grosvenor Park
    4 min drive
  • Roman Amphitheatre
    4 min drive
  • Eastgate Clock
    4 min drive
  • Chester (CEG-Hawarden)
    29 min drive

Room options

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed

  • 24.0 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic)

Family Room (Classic)

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact)

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. .This eco-certified hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.

What's nearby

  • University of Chester - 5 min drive - 3.9 km
  • Chester City Walls - 5 min drive - 3.9 km
  • Chester Zoo - 6 min drive - 6.1 km
  • Chester Racecourse - 6 min drive - 4.3 km
  • Chester Cathedral - 6 min drive - 4.3 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 38 min drive

Restaurants

  • ‪Ring O' Bells - ‬9 min walk
  • ‪Peacock Hotel Chester - ‬13 min walk
  • ‪The Cheshire Cat - ‬13 min walk
  • ‪The Old Harkers Arms - ‬5 min drive
  • ‪The Lock Vault - ‬3 min drive

About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with a full-service spa and a fitness center
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Portable fan

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 299 out of 1005 reviews" "
Rating 8 - Good. 325 out of 1005 reviews" "
Rating 6 - Okay. 173 out of 1005 reviews" "
Rating 4 - Poor. 123 out of 1005 reviews" "
Rating 2 - Terrible. 85 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay for Chester, great staff and great service
Stayed 1 night in Aug 2024

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely welcome from all member of staff, including Reception, cleaners and breakfast staff. The room was very warm and we struggled to cool it down. All in all a pleasant stay, with the Park and Ride and transport links being very convenient.
Stayed 3 nights in Aug 2024

2/10 Terrible

Samira

Travelled with partner
Disliked: Cleanliness, amenities
Bedding was so itchy and one the pillow case was so dirty Felt very unclean and ended up getting a rash 11 o clock check out lady started banging on the door saying you need to be gone now Was very dirty and rude bad experience
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a comfortable hotel to stay at while we went to a wedding down the road .
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Liked: Staff & service
Lovely hotel but spa very run down
The staff were very helpful and friendly. The room was lovely and clean and the hotel had a nice spacious bar and breakfast area with a good choice of buffet style food. The spa however was quite run down; the door didn't shut properly for the sauna and it was quite dirty looking overall. 2 great little gyms though - although not all machines were in working order. There was also constant swimming lessons with instructors bellowing all the time which lessened the relaxing atmosphere of a spa weekend!
Stayed 1 night in Aug 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Rashvinderjeet

Business traveller
Liked: Cleanliness, staff & service
Value for money
Stayed 4 nights in Aug 2024

10/10 Excellent

Davinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quick, easy, clean, quiet
Stayed 1 night in Aug 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, plenty of parking. Courteous staff.
Stayed 1 night in Aug 2024

6/10 Okay

linds

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the hotel this weekend for a wander around Chester from reading reviews about how close it was to the park and ride. The staff at check in were lovely, but when we got to our room we could hardly breathe from how warm it was in there. There was already a fan but it was hardly blowing any air out, so we asked for another one and our request was noted and told it would be in our room when we returned from Chester. When we arrived back quite late at night we found there was no extra fan and had to phone down to request one again. Our sleep for the 2 nights was completely non existent as the heat in the room kept us tossing and turning all night, there was absolutely no air coming from the fans. From leaning on one of the pipes it appeared that it was boiling hot! Which was making the room a sauna. Okay stay but won't be recommending this hotel to anyone.
Stayed 2 nights in Aug 2024

8/10 Good

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel would recomnend
Lovely hotel, staff really friendly, pool and leisure facilities lovely, set in nice grounds. Breakfast lovely, do not recommend the meal deal for the brassierre only a couple of choices but that was the only negative to our stay. Chester centre a short drive away would recomnend and will return
Stayed 2 nights in Aug 2024

10/10 Excellent

Dennis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy bed and a lovely shower. Some of the room doors looked a bit worse-for-wear but all good.
Stayed 1 night in Aug 2024

8/10 Good

K

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Happy customer
We had a comfortable night at this hotel and everything was as expected. Customer service was very good at reception and our late check in was more than accommodated!
Stayed 1 night in Aug 2024

10/10 Excellent

Donald

Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Priya Mona

Liked: Cleanliness, staff & service, property conditions & facilities
We were there only for a day and didn’t spend the night but stay was comfortable, staff was very helpful and kind. Location is great. Best thing was pool, jacuzzi and sauna! It was included in our stay and made the most of it.
Stayed 1 night in Aug 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
booking in and bar staff very friendly. gym spacious enough. pool. big but floor very wet. not shower pool side. door would not shut in sauna.
Stayed 1 night in Aug 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
In my opinion great value for money.
Stayed 3 nights in Aug 2024

4/10 Poor

Peter

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No Hot Water in room.
I wouldn't stay here again as they was no hot water in the room and therefore no shower etc.... Only after complaining to the reception desk was i allowed to use the Spa facilities to have a shower. staff were very apologetic but could do anything about the problem.
Stayed 1 night in Aug 2024

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
Moving room
Our toilet wouldn’t flush ad we had to move to a room that was not as nice as the first one
Stayed 3 nights in Jul 2024

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

steven

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air con
The room was boiling hot. Windows where open and fan on but still not hot. Which lead to poor sleep and bed a to firm for me.
Stayed 1 night in Aug 2024

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but unthoughtful other guests
Unfortunately, our stay was spoiled by other guests. Some guests were noisy all night, running outside our room (ground floor) and shouting 'hello!', some were outside singing at 2am, and there was nearly always someone smoking outside our room, under the No Smoking sign which meant we had to close our windows. Service in the restaurant wasn't great and I would not recommend eating a meal, my fish was overcooked and samphire literally black and bitter as it was burnt. Some staff were absolutely lovely and very helpful, I think we just picked an unfortunate weekend.
Stayed 2 nights in Aug 2024