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21c Museum Hotel Chicago

4.0 star property

Photo gallery for 21c Museum Hotel Chicago

Property entrance
Interior detail
Point of interest
Point of interest
Deluxe Double Room, 2 Double Beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Millennium Park
    ‪15 min walk‬
  • Art Institute of Chicago
    ‪2 min drive‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

L7 Chicago by LOTTE

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (1956)
The price is AU$399
for 1 room
includes taxes & fees
8 Apr - 9 Apr
L7 Chicago by LOTTE

About the area

Chicago

You'll be centrally located in Chicago with a stay at 21c Museum Hotel Chicago, within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago. .This hotel is 0.9 mi (1.4 km) from Millennium Park and 1.2 mi (1.9 km) from Art Institute of Chicago.

What's nearby

  • Michigan Avenue - 1 min walk - 0.2 km
  • Millennium Park - 15 min walk - 1.3 km
  • Art Institute of Chicago - 2 min drive - 1.9 km
  • Willis Tower - 2 min drive - 2.5 km
  • Navy Pier - 4 min drive - 2.5 km

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a 24-hour fitness center, near 360 CHICAGO
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 297 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services.
Enjoy a satisfying meal at Lure Fishbar serving guests of 21c Museum Hotel Chicago. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 8 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1085 out of 1872 reviews
Rating 8 - Good. 381 out of 1872 reviews
Rating 6 - Okay. 217 out of 1872 reviews
Rating 4 - Poor. 104 out of 1872 reviews
Rating 2 - Terrible. 85 out of 1872 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jyniah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here this is my second time staying live the area and what’s around. The hotel its self is nice and a good hidden gem. Love the 24/7 museum and service. However our first room had a weird smell, along with a broken fridge we changed it and our stay was good after that.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ronald

Stayed 1 night in Dec 2024

10/10 Excellent

Cantece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beats every Marriott property I've stayed at
I usually stay at Marriott properties but this hotel was exceptional. We had a corner room we gave us both the opportunity to be on concurrent phone calls. Climate control and room amenities were all great at a reasonable price.
Stayed 3 nights in Dec 2024

10/10 Excellent

Wei

Stayed 2 nights in Nov 2024

8/10 Good

Jacquelin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cute and affordable. It has a nice seafood restaurant attached that also serves breakfast. The location is perfect, right off of Michigan Ave and I loved that all the shopping and restaurants were so close. Starbucks was a block away! My only issue is that the windows are not sound proof. I could hear sirens, cars peeling out, and people shouting at all times of the night. I’ve stayed at hotels in busier areas, but you couldn’t hear street noise. Other than that, I probably would choose this hotel again.
Stayed 2 nights in Dec 2024

4/10 Poor

Tom

Stayed 2 nights in Nov 2024

8/10 Good

Patrik

Travelled with group
Liked: Cleanliness, staff & service
My room was very dark and small
Stayed 1 night in Dec 2024

10/10 Excellent

Steven, MANHATTAN BCH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Dec 2024

10/10 Excellent

Sherri

Stayed 3 nights in Dec 2024

4/10 Poor

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom was dirty (toilet seat was visibly not cleaned) and the carpet was stained. The beds were very firm and uncomfortable-overall the location is good but the hotel is not clean and could really use some attention.
Stayed 2 nights in Dec 2024

6/10 Okay

Jamil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but needs some improvement, don't let them convince you to cancel uber for a taxi. Not all perks were mentioned. Beautiful museum, iron in room did not work. But still great just pick rooms carefully and be sure front desk agents aren’t running game for cab drivers/not mentioning all perks.
Stayed 2 nights in Dec 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Sunmi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The first impression was good, but the basic water and service conditions were not good.. The coffee maker shown in the picture and the bathroom were leaking and there was no vent, so it was stuffy.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Myung Soon

Stayed 3 nights in Nov 2024

2/10 Terrible

Brianna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save your money this place was old, run down, small and the customer service was terrible! No general manager available ever, over charged my credit card so many no’s for this property! I will NEVER be back or recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel. weed smell blowing in is absolutely disgusting
Stayed 1 night in Dec 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and great location. Weed smell blowing in front door is simply awful and disgusting.
Stayed 2 nights in Dec 2024

6/10 Okay

samantha

Stayed 1 night in Nov 2024

4/10 Poor

Taylor

Stayed 2 nights in Dec 2024

8/10 Good

Mary b

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location great. A little more upscale than we like.
Stayed 2 nights in Sep 2024

6/10 Okay

Tania

Liked: Cleanliness
Disliked: Staff & service
Very outdated for the price, deluxe room was so small and no app in the tvs.
Stayed 2 nights in Dec 2024

10/10 Excellent

Adil

Stayed 3 nights in Nov 2024

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 2 nights in Nov 2024