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21c Museum Hotel Chicago

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 21c Museum Hotel Chicago

Property entrance
Point of interest
Point of interest
Deluxe Double Room, 2 Double Beds
Interior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pet-friendly

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    1 min walk
  • State Street
    2 min walk
  • Northwestern Memorial Hospital
    4 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    35 min drive

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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View from room

L7 Chicago by LOTTE

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1264)
The price is AU$252
for 1 night
includes taxes & fees
5 Jan - 6 Jan
L7 Chicago by LOTTE

About the area

Chicago

You'll be centrally located in Chicago with a stay at 21c Museum Hotel Chicago, within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago. .This hotel is 0.9 mi (1.4 km) from Millennium Park and 1.2 mi (1.9 km) from Art Institute of Chicago.

What's nearby

  • Michigan Avenue - 1 min walk
  • Millennium Park - 15 min walk
  • Art Institute of Chicago - 2 min drive
  • Willis Tower - 2 min drive
  • Navy Pier - 4 min drive

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a 24-hour fitness center, near 360 CHICAGO
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 297 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages or enjoy recreation amenities such as a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a ballroom.
Enjoy a satisfying meal at Lure Fishbar serving guests of 21c Museum Hotel Chicago. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 8 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 20-40 for adults and USD 20-40 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour fitness centre
  • Art gallery
  • Spa services

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (10000 square feet)
  • Meeting rooms - 8

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 43-inch plasma TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1100 out of 1892 reviews" "
Rating 8 - Good. 375 out of 1892 reviews" "
Rating 6 - Okay. 224 out of 1892 reviews" "
Rating 4 - Poor. 107 out of 1892 reviews" "
Rating 2 - Terrible. 86 out of 1892 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Alex

Travelled with family
Liked: Staff & service
The hotel itself was ok, walking distance from most things. The beds were very low to the ground and felt like laying on a plastic cover. You could hear everything through the windows at night. The fridge was very small and used for only beverages. No microwave. Room service took out shower mat and didn’t replace it. The elevators during checkout were terrible. 2 small elevators is all, waited 15 minutes before decided to haul everything down the stairs. The museum aspect was made to believe there was more of an attraction. And they charge you a “resort fee” for the museum. Will never book again.
Stayed 2 nights in Sep 2024

10/10 Excellent

MARK, LAKE OZARK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

4/10 Poor

Maxime

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Gandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

eli

Stayed 1 night in Sep 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Joseph

Stayed 1 night in Aug 2024

4/10 Poor

Michelle

Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

8/10 Good

Kira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this hotel for my 2-day stay. Checking in was a breeze and staff were kind. My only complaint was that one elevator was working, but with a little patience that could be over looked. The room was clean. No stains on the bedding or in the bathroom. The hotel was walking distance for some of the tourists attractions in the area.
Stayed 2 nights in Sep 2024

6/10 Okay

Kent

Liked: Staff & service
Disliked: Property conditions & facilities
We were a little disappointed, it’s run down and rooms smell musty. Valet parking is a mini fortune of $75 per night. Not as modern as other 21c’s in other cities. Super noisy from the street at night, but not unbearable. Staff was super friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ineris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Zamir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it
Location is superb. Excellent room. Nice museum.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

James, Williamsburg

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The price is too high for what you get, the room was large, the bed was small, couch hard as a rock, shower was lousy(couldn't use soap or shampoo because of shower head angle), no microwave, weird refrigerator, had two telephone sized elevators, one of which was broken, for a 12 story building, no breakfast and maint (carpet, walls, bathroom paint was behind). Property was conveniently located.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Aug 2024

10/10 Excellent

Isa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 2 nights in Jun 2024

10/10 Excellent

Molly, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Brian

Disliked: Amenities, property conditions & facilities
This hotel was not terrible, but not great either. Our room was nice and felt relatively clean. However, outside of the room, the hotel was sort of dirty. The elevators are extremely slow and old, they are also small considering the size of the hotel. The location is great, but this hotel is honestly overpriced for what it is. There is literally a AC Hotel across the street that is far better with more amenities for about the same price of this one. I personally will not be staying in this hotel or any 21c Museum hotel again. There is just better in this area for close to the same price range.
Stayed 3 nights in Aug 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice!
Stayed 2 nights in Aug 2024

6/10 Okay

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024