2/10 Terrible
Noor
Travelled with family
3 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was simply trying to inquire about my brother who was missing and the manager started raising her voice at me and telling me that I'm not allowed to ask about anyone if I'm not a customer. I told her that i am and I had a reservation. She demanded that i give her my phone numer, reservation number, ID, and email address. After all of that she said I wasn't allowed to have him in my hotel room because she said the reservation had only one person on it and said that she was going to upcharge me for having him and any other person staying with me EVEN THOUGH WHEN I BOOKED IT ONLINE I BOOKED FOR 4 PEOPLE!!! She continued to berate me and said if i dont like the service then to go ask for a refund. I started to call the customer service while she started YELLING AT ME to never book at that hotel again!! She was also very rude to my mother and sister, shoving her hand in their faces anytime they even started to explain anything. And she FORCED US TO LEAVE BEFORE CHECKOUT!!! On top of that when I booked the 2 bedroom hotel it says that I can have 4 people in the hotel and when I came in Ididn't have any issues with the man at the desk who was very kind. After all that drama she continued to be sarcastic and rude, until I explained to her how she was being rude did she stop and lower her voice eventually. All this was unnecessary and she could have been kind in the beginning. The booking services called her and told her not to be rude to us, to which she replied "i wasnt being rude
Noor
Stayed 3 nights in Dec 2024