Lobby remains very cool. Check-in procedure. What's not good? We were offered a better bed configuration which was nice. We were told to come back when we got a text. We never got a text, so we came back and we were told that our room was not ready. We asked the agent at the desk to check and there was an identical room that was ready.? We were not able to check into our room until around 7 pm, which was four hours later than the regular check in time. The room was fine. Nothing special. Most of the electrical outlets did not work, and the bathroom door got stuck and someone had to come and let me out from the outside of the bathroom. The barista at the coffee shop in the lobby had an attitude and told me next time to order an item that was not on the menu. " You should have ordered a short." a short is not on the menu. We had lunch in the Fire Lake restaurant, which was very tasty but took an hour and a half even though the restaurant was only approximately thirty percent filled. The area around the hotel is very quiet and gives you a nice escape from Michigan. Ave and the Loop, the proximity to millenium park is great. Huge gym with tons of equipment shared with the luxury condo upstairs. The doorman was always cheerful and made us feel welcome. Overall, the hotel is fine. Nothing special, and I think you will find nicer places to stay at a similar price point.