The Drake has seen better days. We booked a single queen bed room. They put us on the 2nd floor in a room that rivaled a Motel 6. The mattress was pathetic, worn, and definitely NOT a queen sized bed. Our request for an extra pillow was left unheeded. To their credit, when I politely complained the next day, they gave us an upgraded room -- a suite on the 10th floor. This room was nice, but the furnishings still cry out for updating. This is supposed to be a Class A, luxury hotel -- and they certainly charge those kind of rates. In addition, they took a $150 hold on my credit card for expenses (we prepaid for the room), which was fine. But when our dining bill that we charged to the room went beyond the hold, they locked us out of our room until we went downstairs to put on another $150 hold, whereupon they issued us new room keys. This did not make me feel either trusted or appreciated, and I've never experienced that at any other hotel property. We ate at the Oak Street Cafe (you cannot enter from Oak Street!), which seemed very tired, although the service was great. The grand shops that used to operate from the ground level of the hotel are no longer there. There is a convenience store, though. Bottom line: the Drake is no longer special. There are much better options for the price nearby. Sad. But true.