Woke up after the first night of our stay with bug bites all over my arms, hands, and left ankle. My guest said she had bug bites also, so we searched the room and found bed bugs.
We took pictures of our bites and the bed bug we found under the covers and alerted the front desk. We were moved to a different, (but smaller) room on the same floor. We received new key cards, but both sets didn’t work, so I had to go to the lobby twice before asking security to manually unlock the door for us.
The property paid to have all our clothes dry cleaned, so we spent a long time sorting through all of our clothes in the old room to put them in a bag to be sent off for dry cleaning.
Because of this, we had no pajamas to sleep in. I lifted up the mattress in the new room and found black spots that appeared to be dirt, but I was afraid there were bed bugs in this room also, so I slept in the chair at the desk for the remaining nights of our stay.
We were also afraid the bugs had been in our luggage, so we had to Lysol everything, and I purchased Ziploc bags to store each of my clothing and toiletry items in them as a precaution.
I wanted a full reimbursement for all the stress, the 10 bites I received in one night, and the horrible experience that ruined my first visit to Chicago, but received half back as compensation.
I had to keep calling/messaging to get anyone to respond to my request for compensation as well.
The room was also filthy in general — dirt under the furniture, etc.