4/10 Poor
paul
14 Sept 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NOT MT FAVORITE
We found this hotel on hotel.com. I booked through them with breakfast/dinner (must of hit a button for dinner didn’t plan on this) was included (over 1000 a night). When cking in we told we needed to make res for dinner inside or out and time. So we took 7:30 patio. Arrived for dinner, was told we didn’t have reservation… after a fuss the gave us a table. Sat down (maybe 15 tables outside) they gave us water and then we didn't see anyone for about 15 min. They took our order steaks med. After we notice people who came after us had gotten their dinners, we had only been served our salads. 1 hour later after asking 3 times, He came to table and we explained everyone around us had dinner some on desert.. he said we shouldn’t be looking at what other people were doing. 15 min later: When The steaks arrived they were so rare I don’t think they cooked for two min. We tracked the waiter down to help us. Took food back… 20 min no food we got up and left. As we were leaving the head waiter tells us. He checked up on us and we hadn’t made reservation he asked everyone. He was condescending/rude. We complained to management, and they said because we booked through hotel.com they couldn’t help us. The prepaid meals were $100 apiece
So we lost the first night and had to go back the second. She gave my husband a glass of Champagne on the house. The only thing we asked was a credit for 2 nite din
We didn’t want to go back to same staff. It was a hard no.
paul
Stayed 2 nights in Sep 2024
