4/10 Poor
Rayhan
Travelled with family
2 Jan 2025
Disliked: Property conditions & facilities
First time choosing ESA hotel. Needed a night stop over around Cincinnati on our way back to the north. Location is not bad. Caught a strong whiff of cannabis as soon as we walked into the entrance/lobby. This smell also lingering inside the elevator and stairs.
We got room 428 and as soon as we opened the door, we can smell strong offending odor. We went in anyways, immediately recognized that it's the stench of smoker. Tried to get used to it but we can't and felt like the smell was getting on our hair and clothes.Turned on the ac/heater and the bathroom fan trying to circulate the air, it didn't change anything. Felt like really just can't handle the smell anymore so we asked the front desk if we can get another room that is trully non-smoking. Front desk staff asked us to try opening the window first to let the air circulation. Went back to the room but can't figure out how to open the window so we circled back to the front desk. He lead us to check a room 2 doors away. This room has slight musty smell but thankfully wasn't cigarette smell. We moved out stuffs and felt a bit relief that we can sleep with fresher air.
The new room has exact set up, condition and furniture minus the smoke smell. The light on the wall next to the TV didn't work. Found strands of hairs on the bathub ledge though none of us using it yet. Other than that, I think it's as clean as it can gets.
Breakfast grab and go wasn't really exciting (oatmeal packets, granola bar and some packaged bun).
Rayhan
Stayed 1 night in Dec 2024