The agents working were nice and responded to needs. We were told that we were getting a non-smoking room. Maybe they do not allow smoking in it now, however, heavy smoke odor still remains in walls, ceiling, carpeting, furniture and in mattress - sheets and pillows were ok. Our stuff absorbed the odor. On our next day we bought a large can of disinfectant and a few febreezes. This helped but not completely. The toilet seat was not attached and the toilet rocked when you sat on it. The agent did have someone repair it before we came back. There was dust and dirt on the register and corners of all floors, mildew stains around tub, mirror had a thick film on it. Molding trim was pulled away from the walls in many places. When I opened the curtains, there was an old shriveled up condom stuck in the window pain. The lobby had wallpaper pealing away from the walls, no continental breakfast as described on website. The photo of the lobby on the website is VERY old, probably when it first opened. It is located off the road, down a hill in a somewhat sketchy neighborhood. Perhaps the current owners are new and inherited it as is, making some strides. Again, the agents there were very pleasant, professional and responsive to needs. Maybe they are in process of interviewing housekeepers!