2/10 Terrible
Angelique
Business traveller
31 Oct 2024
Disliked: Staff & service, property conditions & facilities
TERRIBLE MANAGEMENT
Here’s a review you could post for The Inn at Clinton:
I recently stayed at The Inn at Clinton and had an upsetting experience with the general manager, S. Surati. I had informed the hotel during booking that I would be bringing my service dog, but on the morning of my checkout, Mr. Surati approached me in the hallway and immediately asked, “What’s your room number?” without introducing himself or even wearing any visible staff identification. His tone and lack of professionalism made me feel extremely uncomfortable, especially as I was alone with my service dog.
This encounter was not only intrusive but genuinely frightening, considering the rising concerns around safety and human trafficking in the area. After I told him my room number, he simply walked away and, to my dismay, began discussing me openly with a room service attendant nearby. The entire interaction left me shaken.
When I later saw Mr. Surati at the front desk for checkout, I explained how unsettling his approach had been. His response was a dismissive “I’m sorry, but…” followed by excuses rather than any real concern for how his behavior had impacted my experience. This lack of empathy and professionalism was truly disappointing.
I would caution future guests who expect a respectful and understanding environment.
Angelique
Stayed 1 night in Oct 2024