Thurs, Fri night
Price: room £125.28 + breakfast £50 + parking £24 = £199.28
Last two paid on arrival.
Plus: central location near shops and castle, reasonable price(?), tasty breakfast
Minus: central location by live music venue, woken at 7am by workmen upgrading adjacent area using drills and machines
But my real problem was with service.
Sent email with one price for parking, charged another 'nothing we can do".
Tea and coffee: only small espresso mugs, so bought large takeaway cups for tea. 2 decaf coffee, 2 non decaf coffee, 2 english tea, 1 earl grey tea, 1 green tea, 4 milk. So if only drink non decaf coffee or only English tea, 1 drink each. (on website mentions coffee pods, no). Not replaced on Friday, so had to walk to hotel across road in rain and was given 5 English tea and milk, but no clean cups.
Bins not emptied, bed not straightened - as though staff didn't know room was in use.
No room phone, so only contact by that walk or trying on mobile.
Fire instructions for room on floor above, so had no idea where stairs were, breach of safety regulations.
Friday breakfast, contractor deep cleaning carpets, so noisy couldn't understand what staff member was offering for meal. She said needed to pay for breakfast although already done.
Saturday breakfast, quiet, approached in lobby by same staff member asking for payment for breakfast. Extremely embarrassing, waiting while reception checked. Felt accused of dine and dash.
Other small issues,
Matters reported to staff.