4/10 Poor
wesley
9 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Looks can be deceiving.
Despite the hotel looking pretty and rooms appearing modern we were disappointed with our stay overall.
Checking in was easy, even though the young lad at the desk very abrupt and not at all welcoming.
Upon entering the room we were initially pleased as it was a very clean and modern looking room but where they have impressed on the look and supplying robes and slippers, they have skimped on the basics.
It was warm in Cologne during our stay and our room felt like a furnace, despite the windows being open a little. There was a control on the wall that looked like it operated the A/C but it didn't work. So I went to reception and was told the A/C broken, in which case the hotel should make provisions for cooling the room by at least providing a fan but they didn't have any.
This meant we had to try and sleep with the windows wide open until around 7am when builders arrived to start working on the lobby renovation with power tools.This was also when we discovered we'd been eaten alive by insects, so a good night sleep was not had during our stay.
For a hotel of this standard I would also expect tea and coffee making facilities, but instead all we had were glasses for the minibar. There was a smart TV but it didn't show any channels and wasn't connected to the internet so was useless.
The Bathroom was basic but the shower temp kept fluctuating and the pressure dropped several times. It's also near impossible not to slam the door due to closing mechanism.
Won't stay again!
wesley
Stayed 2 nights in Sep 2024
