6/10 Okay
zena
17 Jan 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Urine on loo seat and bathroom not cleaned.
The first booking went well. The return one was terrible. I checked into my room and the loo seat was up. Odd do thought. Also the loo roll didn't have the "point" that they have when been cleaned. Then I saw that there was urine all over the seat. Disgusting. The bathroom had nut bene cleaned at all. I went to reception and they changed my room. Lovely reception girl and the girl that looked after me with the rooms changes provided excellent customer service. Can't fault the staff at all. Excellent. The 2nd room was very hot and the staff member and myself could not get the A/C to work. So 3rd room later and whilst there was hair in the shower, the bathroom seemed to have even earned and the A/C was set to a lower temperature. Still too warm and big able to change it. They really need to sort that out. The next morning I woke early to grab some breakfast to bring up to room so that I'd isn't miss my breakfast but could go back to sleep. The older lady in the breakfast room was awful. I asked for a tray to take my food up and she rudely said to me " we dont do that here" and refused to give me a tray. I went to reception and spoke to the reception manager who delay with this very quickly and brought me a tray.
All in all, a very unsatisfactory return stay. Such a shame as I was happy in the first stay.
zena
Stayed 1 night in Jan 2025