6/10 Okay
Cosme M
20 Nov 2024
Liked: Cleanliness
Disliked: Staff & service
First and last time here
Check in is at 3pm! Thatnis super late. Upon arrival front desk person was very unprofessional. I was assigned a room that was not what I had reserved. I had reserved a queen size bed and this room had 2 twin beds together with a very thin bigger mattress holding them together. You could easily sink between the two beds. I went back to the front desk and showed that my reservation stated a "queen size bed". The front desk lady said she was busy and that she was working alone. She also said that she did not know which rooms had queen size beds bc she was new. I told her to call and ask housekeeping lady. She said she was too bisy and that she had other business she needed tot ake care off. She told.me to wait 20-30 minutes and then she could help me. I demanded her to give me the room I had paid for ASAP. I am a paying costumer that had been traveling for a long time and had to wait till 3pm to be checked in. I was not willing to wait another 30 minutes for her to finish whatever she was working on. After another 15 minutes I was moved to another room. This room was even smaller. Showe was extremely small even for one person. Whater splashes everywhere and floor gets soaked. I wouldn't recommend this hotel to anybody. Definitely not worth the price!
Cosme M
Stayed 3 nights in Nov 2024